Resolved! FTE and Person days difference
Whats the difference between FTE and Person days while creating resource plan?
Forum Posts
Resolved! Demand related question
Hi All, can you answer below questions? Who all can Qualify and approve the demand?Can a demand have more than one idea associated with it? (Correct me if I am wrong - only one demand can have one idea)How stakeholders are added to the demand automat...
Resolved! Unable to view gantt chart under the planning console in Firefox.
Have recently upgraded my developer instance to London from Kingston yesterday. Since then, I have been unable to view the full Gantt Chart under the planning console. All the main columns display with the respective project items for each WBS, howev...
Resolved! Documentation - Project Management dates ( Planned start date , Planned End Date , Actual Start Date ) calculation and validation
Is there any documentation available for following dates calculation( Rollup logic, Past date /Future date validations) on Project and Project task form 1) Planned Start date 2) Planned End date 3) Actual Start date 4) Actual End date
Resolved! How to find list of ServiceNow modules/applications owned???
Is there a way to see which modules/applications that were are licensed for. This will be useful in prepping for the upgrade to Madrid. I know we have Incident, Request, Knowledge, Idea, Demand, Project Management, but looking for a complete list.
Sprint Burndown Modification
I would like to create a burndown chart where the story points are calculated based on stories in the "Ready for Testing" state rather than "Completed". For my sprints, the stories are not in completed state until the end of the sprint, making the OO...
Resolved! Is it possible to configure to add the states to the Sprint Planning section of the Agile Board?
You can see a screenshot below where while we are doing sprint planning we cannot see the state of the stories and it is providing tedious. How can I add state to this view?
Resolved! Project State not changing to "Closing"
Hello Experts, I am working on Kingston version of ServiceNow. I am trying to change the phase of an "Executing" project to "Closing". It throws an error: "Phase can-not be moved to closing state because some subtask is opened". Looking at this...
Resolved! Adjusting Allocation Workbench Capacity hours for users
Hello all, We recently had ITBM implemented and I am running across the an issue where leadership wants to change the available hours of a analyst from 40 hours to 30 in the allocation workbench. I have read through the docs and found that this is se...
Resolved! Worker license for pps_resource
Hi all, Could you please clarify if additional license is required for each employee involved in Resource Management application as Worker in case we are aim to involve all of them to resource plans, time tracking process, cost calculations? Thank yo...
Stakeholders as approvers on a Demand
The stakeholders chosen as approvers on a demand, where will they find the request for their approval of the demand?
Resolved! Moving a Project task from one project to another using a background script (updating the parent)?
Hello ServiceNow Wizards, Please advise if any of you have tried this or are aware of any pitfalls to look for for the following approach. Context: We occasionally have situations where we want to consolidate two in-flight projects, and not lose the...
Resolved! Recalculating Resource Plan Allocated Cost since rate card correction
SCENARIO:Resource plan created, generating requested_allocations. resource_plan.planned_cost calculates correctly since its using the group_resource rate. Because of the FiretrUCKING Labor Rate Card table swapping bug, hundreds of allocations have b...
How to reuse(extend) Test Case w/ATF
I am using Kingston and wanted to use ATF to run some tests. An example is I create a new INC and expect a certain behavior. I want to use this same INC to run additional tests for my processes, such as assignment group change, assigned to changes, ...
Delete Fiscal Periods and all associated data
We created a number of fiscal periods through 2026 and allowed project managers to allocate project benefits to those periods. Now senior management wants to cut back to only allowing benefits for the next 2 years (thru 2021). How can I mass delete ...
