SPM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to convert duration field to "hours"?

I have a business rule which has criteria to check on the Project planned effort (which is a duration field) in terms of hours. Need advice on the business rule's syntax to convert a duration field to hours. Thanks!

ivychan by Tera Contributor
  • 3267 Views
  • 3 replies
  • 1 helpfuls

Resolved! ITBM roles (Analyst, Planner, Worker)

Can someone shed some light on the breakdown of what each of the ITBM roles (Analyst, Planner, Worker) is used for exactly? I'm not able to find much out there. We're looking to migrate from HP-PPM which has a completely different licensing model. We...

rsatanovsky by Kilo Contributor
  • 20674 Views
  • 25 replies
  • 20 helpfuls

Resolved! How activate the Scaled Agile Framework (SAFe) plugin?

Hi! The Scaled Agile Framework (SAFe) [https://docs.servicenow.com/bundle/london-it-business-management/page/product/agile-SAFe/concept/SAFeoverview.html] is new in version London. From the documentation, the activation of the plugin will be through ...

Resolved! Project Phases

Hello... Need your inputs and ideas on how you use the project Phases like Initiating , Planing , Executing and so on ..I am not able to find anything from documentation how the project moves from one phase to other.

Timecards / Timesheets and Other Tasks

Hi all.   In the Workers Portal, I can associate a Task (let's say a Case) to a person, and they can enter time against this case level time card.How can I break down the time cards for this case. i.e. I also want to have a time card for this case th...

Resolved! "New" button missing on List banner

Hello All, I have issue with "New" button is missing on Enhancement and Defect List Banner (After upgrade to Agile 2.0), i have checked all the List controls and they are fine. Please find the below screen shots and suggest some solution. Note: SN Ve...

find_real_file.png find_real_file.png

Demand - Retake Assessments

Hello,I have a couple questions about Assessments in Demand, as I've started working with this application.Retaking AssessmentsIt appears if a Demand is deferred, and then marked incomplete to set the state back to Draft, that assessment metrics are ...

Capture.JPG

Resolved! SLA Pause Conditions Issues

I've been having an issue with the Pause Conditions on SLA Definitions. The SLA needs to allow for starting when a ticket is assigned to a specific set of groups, and pausing when it is no longer assigned to one of those specific teams or if the stat...

shelbycox by Giga Expert
  • 5750 Views
  • 22 replies
  • 6 helpfuls

Test Management close-out

Hi All,Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.TM doesn'...

tim2222 by Tera Expert
  • 2059 Views
  • 5 replies
  • 6 helpfuls

Resolved! Resource Management - Can't See Added Groups

I'm attempting to add a resource group to my instance from resources > groups in the navigator. I click on the 'New' button and create my group (I'm logged in as sys admin) then click Submit. When the page reloads the group is NOT there. Does anyone ...

find_real_file.png find_real_file.png find_real_file.png
dkvasak by Mega Expert
  • 2087 Views
  • 3 replies
  • 0 helpfuls