In theory, when a Change Request for pushing new functionality to Production is made, has 1) UAT effectively already occurred and 'passed' allowing for one to make the Change Request, or 2) is the Change Request made and then as UAT occurs the result...
We are in the process of implementing demand management and I am struggling to understand the correct approach as it pertains to enhancement requests & stories. Our current process is: 1. Incident logged by end user to request a functionality chang...
Hi: In London 'Investment Portal' how can you change the default columns displayed on the Overview and timeline tabs? Thank you! Rita
how to get Traceability matrix for PPM - Idea until project closure?
Hi, I need some help on leveraging Rate model for time card to calculate actual amount correctly. My rate model has attributes as Group (sys_user_group) & Role (resource_role). When I create a resource plan and rate model is correctly applied (planne...
In Agile 2.0, when the user wants to change the status from draft to something else and there is nothing in the acceptance criteria, an error message appears saying "A UI Policy has prevented you from making a change." I want to edit this to say that...
Within PPM there is a system property, com.snc.project_management.home_page.project, that captures a users "preferred" project. I was hoping someone would be able to shed more light on how this preference is updated in the sys_user_preference table. ...
Hi, I see we have something called as Labor Rate Cards can anyone please help me in understanding the purpose of Labor rate cards ? I see the doc but i dont get much information on this https://docs.servicenow.com/bundle/newyork-it-business-manag...
Hi, I want to run Scheduled Export twice in every week i.e, on Tuesday and Thursday at 2 AM. Can any one please give some solution for this. Thanks,
How to remove the save button on a few tables like(idea, cost plan,dmn_requirements,incident, problem,change etc)? in my instance, 2 save buttons are visible on form example one save button from an idea table and other save button from "global " tabl...
Has anyone ever created a Demand record via Self Service Catalog Item? If you have, what are the licensing issues? I am assuming that every person would need a specific role to create a Demand and a license, like we do for Request Management. H...
how Estimate to completion and estimate at completion field are calculated on cost plan?
We are exploring options to customise the status report to add/remove fields to make it more relevant. Can someone share experience around the same and any challenges in customising the OOTB status report? Any pointers will be really helpful
The chart on the ITBM product page outlines the 3 types of ITBM licenses: Is there any place one can get insight into what the Partial Access means?
Hi All, Wanted to know how to remove the "Financials" tab from the planning console of a project. If a open a project and click on the planning console related list I need to hide the financials tab from showing up on the planning console. Please he...
