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Resolved! How to set an email notification when expiring/end date is approaching?

Hi,I have a custom table which is in relationship with the pm_project table.It populates the alert (a kind of critical issue) for the project. The alerts have also two fields: start date & end date.How to create a notification rule (email type) to le...

skendy by Tera Expert
  • 5692 Views
  • 18 replies
  • 0 helpfuls

Resolved! Planned end date different from All Projects list view and form view

Hi,Something that I do not understand is happening with my project planned_end dates:the dates I enter from project form do not coincide with the ones I see from the list (project -> all project). It seems that some calculations are going on there.Bu...

skendy by Tera Expert
  • 2026 Views
  • 9 replies
  • 0 helpfuls

Explaining ServiceNow to people with Non-IT background

Hi,I'm sorry if this is might not be the right place to post this question, but I need to ask how best to explain to non-it people what servicenow does and how it would help them?I'm having trouble coming up with a good description as close to layman...

rafaelvd by Kilo Explorer
  • 7701 Views
  • 2 replies
  • 4 helpfuls

Resolved! Cannot find User resources Related List in a project form

Hi,I am using Project Management and I'd like to manage the resources (so Assign To field) and I have alerady all my project and tasks created (I can see the Gantt correctly also).The only thing is that I was reading about Task resources (Task Resour...

skendy by Tera Expert
  • 1456 Views
  • 6 replies
  • 0 helpfuls

Route Incidents

We are doing some testing with users and it has been requested that we make it so that these users incidents go to special group we want to setup.   I tried to use an assignment rule but it is getting overwritten by the systems rules on routing ticke...

Resolved! Project Management - Planned Duration Roll-up

I'm new to the Project Management application. I have set up a series of tasks but the read-only planned duration field is not operating as I expected.From the documentation: Planned duration and planned effort: the sum of all planned duration and pl...

Project Status Reports - how to pull past reports?

In the PPM module sets - either in the current release of Eureka or the upcoming Fuji - how would one go about creating a report that would cascade the past status reports for a given project into one view? For example:   I can create a report to dis...

sonja1 by Kilo Contributor
  • 2502 Views
  • 12 replies
  • 0 helpfuls

Project Management - Copy an Entire Project

Is there a way to copy (or make a template of) an ENTIRE project. By entire, I mean tasks, User Resources related list, resource assignments, allocations ... everything.When I try "Save All as Template" and then apply that to a new Project, it doesn'...

hazyitsm by Kilo Contributor
  • 1162 Views
  • 3 replies
  • 0 helpfuls

Resolved! Glide Record Or statement

I am zero clue what I am doing. Someone help me out here!! I am trying to filter a related list so it only shows projects with certain 'states'. (On Hold, Requested, Pending)This is what I have that just has one state and it works great.var gr = new ...

Color Coding Incidents

I feel certain this has been addressed elsewhere, but I'm looking to color-code lists of incidents based on certain criteria, namely:Priority Duration (length of time since created)Time since last updateAny help on assigning these actions would be gr...

adamrauh by Kilo Expert
  • 4335 Views
  • 4 replies
  • 0 helpfuls

Resolved! Best practice scripting for business rules

Hi,  I have a before-insert business rule defined on table sc_request; I'm not sure if it's global or not. Currently, my Javascript is entered directly into the BR but I'd like to define it as a function in a class and reference it from the BR:  I re...

gmbroth by Kilo Contributor
  • 3027 Views
  • 4 replies
  • 0 helpfuls