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Resolved! Reports, should they be created in production?

Hi All,We're new to Enterprise and have implemented some processes and procedures for how we want to handle "writing to production".   I have the admin role on our Dev/Test environment (1 instance) and no role on Production so I can't even see a repo...

carlh by Kilo Guru
  • 3027 Views
  • 6 replies
  • 6 helpfuls

bulk import/ export of data (including attachments);

Hi,Could you please let me know if there is a tool for doing bulk import/ export of data (including attachments);?We have a scenario where we need to bulk export all the records one Service Now instance to another along with attachments (if any). Do ...

jmadhuri by Kilo Explorer
  • 4450 Views
  • 11 replies
  • 1 helpfuls

Resolved! Incident task count query

We have Incident and Incident task associated for the Incident. We like to know how many (count) incidents and status of the task task assigned to parent Incident into a separate field called "Task Status & Count" in Incident form.Incident Table     ...

venkatkk by Tera Contributor
  • 4628 Views
  • 17 replies
  • 4 helpfuls

How can one apply a change to WBS to their Project Tasks?

I am in the project category and created a project template from a base project I created.   In the template I was able to add a default name to the WBS.   Now each of my projects has the same default name in their WBS and even if I open the WBS fiel...

danb2015 by Kilo Contributor
  • 1723 Views
  • 8 replies
  • 1 helpfuls

Project "Risk" field

Can someone explain how the Risk field in Project record works? I found a couple mentions of it in the documentation but nothing helpful. There's a Risk list associated with the project record and a Risk field as well. Are the two related? If I add a...

epuchals by Kilo Contributor
  • 2496 Views
  • 4 replies
  • 0 helpfuls

Resolved! Visual Task Board Permissions?

Hi,Is there a way to limit/prevent creating visual task boards? I.e., let's say somebody wants PM's to be able to make a Visual Task Boards and add members, but not allow individual users to make or create them.The documentation would suggest that th...

guido_m by Kilo Contributor
  • 5695 Views
  • 3 replies
  • 3 helpfuls

Stakeholders from multiple portfolios

As we know stakeholders are added to a demand based on the demands portfolio.   In my organization we have a group of "foundational stakeholders' that will be reviewing every demand.   This is in addition to the stakeholders on the demands functional...

andrew147 by Kilo Explorer
  • 918 Views
  • 3 replies
  • 0 helpfuls

SDLC Module Licensing

Hi All, I just have a question about the SDLC (including SCRUM) licensing in Fuji and beyond. If I'm reading the licensing correctly now, if I only have ITIL licenses then I can no longer utilize the SCRUM process plugins anymore. Can anyone confirm ...

nateweldon by Tera Contributor
  • 2552 Views
  • 2 replies
  • 0 helpfuls

dynamic filter option not showing

Hi all,A quick check with the community before I load a ticket with Hi.I have created a   list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket trackin...

TacoD by Kilo Contributor
  • 1780 Views
  • 2 replies
  • 0 helpfuls