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g_form.setValue onSubmit client Script

HiI am trying to set values of the field on submit with the response which i get from my SOAP call and i am able to see that in alert. but i am not able to set that to my string fields can you please let me know what am i doing wrong in below stateme...

n_kishore by Giga Contributor
  • 4587 Views
  • 7 replies
  • 1 helpfuls

Resolved! Record Number on Header

Hi,I want to show the record number on Header next to " Trouble Ticket" . Please refer the below image. There is a Number to this record and i want to populate that next to Trouble ticket. Please let me know where i can change this.Thanks,Raghu.

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Resolved! Approval and record update Workflow

Can someone help me an idea on how to trigger a record update in workflow?I have a catalog with asset record fields, when this catalog item filled in and submitted approval workflow should trigger and after approved it should capture the changes from...

malu by Tera Contributor
  • 4666 Views
  • 21 replies
  • 7 helpfuls

Resolved! Pass values to jelly

I need to pass the retrieved value from g:evaluate outside of it. Here in the below script i have inci.name from g:evaluate want to pass it to <td> tag .how can i do this?<tr>   <g:evaluate var="jvar_data" object="true">   var inci = new GlideRecord(...

malu by Tera Contributor
  • 1974 Views
  • 4 replies
  • 5 helpfuls

HRC - Description

We are using the HR platform and when using the Employee Offboarding it auto populates that description.   Does anyone know how to modify the way it is populating?   I am wanting to make a few changes

cristie by Kilo Contributor
  • 2411 Views
  • 4 replies
  • 0 helpfuls

How do i get full name and user id

HI, I am actually getting user full name by using the following script('user', gs.getUser().getFullName() );How can i get the user full name as well as user id.ex: Nandakishore (nkishore)Thank you:)

n_kishore by Giga Contributor
  • 3179 Views
  • 1 replies
  • 0 helpfuls

Resolved! Glide ajax or Display BR?

Which is the best way to go about in accessing server side information from a form level. (I am trying to find the better way among these two to access the parent record values on the child record on a form level).

prasanna11 by Giga Guru
  • 1808 Views
  • 4 replies
  • 3 helpfuls

Resolved! Auto Populate Fields when ticket is logged

Hi,I have a requirement when an Incident is logged via email to generate a number of Fields. The ticket will be already logged at this stage and going by the Short Description it should populate the relevant fields (like an auto populating template)....

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Task assignments without a license

The licensing structure on our ServiceNow account has is as follows:* We are charged for all users who have any role besides the "user" role.* If a user has any role aside from the "user" role such as "itil" or anything else then that user is counted...

Katie A by Mega Guru
  • 2595 Views
  • 1 replies
  • 3 helpfuls

Resolved! Restore archived data

Hi Everyone,Is it possible to restore multiple records from Archive log tables?Once i open the record, then i can see the related link to restore record.however is it possible to restore multiple records in a single go..any script or anything which i...

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Can you create a demand from an incident or service request?

Is it possible to create a demand directly from an incident or service request? For example, a user submits a ticket (regardless of whether it is an incident or a service request) and it is determined by SMEs that it would take over 40 hours to fulfi...

susanrusso by Kilo Contributor
  • 4728 Views
  • 4 replies
  • 7 helpfuls

Set cursor position at the end of HTML field

Hello,I am calling save function at a set interval. I am setting the focus to an HTML field on my form but the cursor stands at the beginning of the text in HTML field each time the form loads. How can I write a script that puts the cursor at the end...

kreddyT by Mega Contributor
  • 2723 Views
  • 4 replies
  • 1 helpfuls