Resolved! Add Attachment to a RIDAC decision in Project Workspace
How do I add an attachment to RIDAC decision in ServiceNow Project Workspace? I cannot find the paper clip icon used to add attachments.
Forum Posts
Effort <> Duration
In the pm_project table there are fields that refer to a quantity of hours as Type "Duration". Any field that contains some quantity of effort should be of type -- integer. For example, 8 hours of effort can be spread across an indeterminate number ...
Resolved! Cost Management or Financial Management with SPM ?
Dear all, I would appreciate your help.I'm the CIO. I would set the SN to manage the total cost and create a specific report to follow all expensive items. What is the best practice for doing thisSPM, I'm okay with the Cost Plan for the Project and D...
Has anyone successfully moved off of Teamspaces?
I am in the process of exploring the possibility of moving off of Teamspaces in PPM. Hoping that someone that moved off of teamspaces would be willing to connect with me. I am interested in hearing about your journey and any lessons learned and how t...
how to hide baseline button from new project workspace
Hi There is requirement to hide baseline button under planning tab from the new project workspace. Please provide step by step guide to achieve this. Thank you
Editing a closed Decision
Is there anyway to edit a closed Decision in RIDAC? One of my Project Managers wants to add a bit more info but the state is Closed Complete and we cannot find a way to reopen and edit as everything is greyed out. You can with Risks and Issues Thanks...
Resolved! Is CWM Kanban card layout configurable?
Hi, I've been playing with CWM features and while most of it is very intuitive and flexible, I didn't manage to find out if the Kanban card layout is configurable. By default I see only: type, state, priority and story points fields. The first thing ...
Project Workspace docs and SPW
I have a project I managed in Project Workspace, including creating a lot of Docs. I am now exploring SPW for wider use and opened that project as an example. When I clicked on the Docs tab in SPW, there were no documents listed, almost as if it's a ...
Flow issue in a domain separated instance
On the global domain:Decision table: RWG – responsible workAction: GetAssignmentTeamsForCI – calls a script include with a CI to get the assignment group from the decision table aboveSubflow: GetAssignmentTeamsForCI – calls the action above to make a...
Advanced Work Assignment for Service Requests in ITSM
I observe that it is available for PSDS module - https://www.servicenow.com/docs/bundle/xanadu-government-industry/page/product/public-sector/concept/psds-configuring-awa.html Is there something equivalent for ITSM module - to automatically assign se...
What is human resource and how can HR software help manage it effectively?
Human Resource (HR) involves managing people within an organisation — from recruitment and training to performance and payroll.I’d like to understand how it can help automate and streamline these processes, and what key benefits it offers for effecti...
New resource management workspace best practice for implementation
Has anyone successfully implemented next experience resource management is there any best practices would you like share for migration in prod
SPM Deprecation Roadmap Needed
As product owner of SPM, I need to refresh my 2026-2027 roadmap to include what will be deprecated. I realize that plans may change, but I am unable to plan without this information. Where would I be able to obtain this info? TYIA
How to export RIDAC for a project?
I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...
