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Resolved! Introducing myself to the forum

Hello everyone.I'm new here and this is my first post.I work as a Project Manager at the Stefanini Group, located at the Banco do Nordeste do Brasil client in Fortaleza, Ceará, Brazil.I hope this space enriches my knowledge and that I can also contri...

smoliveira3 by Tera Contributor
  • 1516 Views
  • 6 replies
  • 7 helpfuls

Role based playbook

I would like to understand whether Playbook decisions can be triggered dynamically based on the roles of the logged-in user. If this is possible, could you please share the recommended approach or best practices to implement this?

KANHAIYAV by Tera Contributor
  • 385 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add multiple records on Glide_list in Workspace

Hello,we're having issue with OOTB Glide_list functionality on Workspace.OOTB, Glide list allows the "add remove multiple", showing slashbucket and easily adding many records at once. On Workspace however, we dont see this option - there is a filtere...

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PavelP by Mega Sage
  • 765 Views
  • 2 replies
  • 0 helpfuls

Resolved! As any one had any problems with enabling EAP Hierarchy under Zurich

As any one had any problems with enabling EAP Hierarchy? I tried following these instructions https://www.servicenow.com/docs/r/zurich/it-business-management/enterprise-agile-planning/hierarchy-enable-eap.html  But the sn_apw_advanced.enable_hierarch...

owenluke by Tera Contributor
  • 744 Views
  • 2 replies
  • 3 helpfuls

Change the font on Project Status Report

Is it possible to change the font on Project Status Report in Project Workspace? The default Doc Template editor is quite limiting, but I was able to find the Document Template (sn_doc_page_template) with the JSON that is actually generating the repo...

agestrad by Tera Contributor
  • 927 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report to show duplicate group members using a script include?

I am trying to run a simple report to produce a list of users that are in multiple resource groups. I think I am close, but my lack javascript skills (and probably script include config!) is got me stumped.  My script looks like this: function getDup...

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Frank Furter by Tera Contributor
  • 1965 Views
  • 4 replies
  • 2 helpfuls

Scoring Framework in SPW from demand to project

Hi -  When we use the Scoring Framework on a Portfolio Plan Demand, and then convert the execution item to a Project, the SPW Demand is closed and is no longer visible in the Portfolio Plan, but we can now see the project.  However, the scoring doesn...

Nathan Arp by Tera Contributor
  • 1051 Views
  • 2 replies
  • 1 helpfuls

Best practices with MS Project Importing

We are looking for guidance on best practices for importing Microsoft Project files into ServiceNow. Specifically, we are interested in:Individual project importing best practicesBatch MS Project file importing via MS Project Server and/or Project On...

JR Laprime by Tera Guru
  • 2940 Views
  • 3 replies
  • 5 helpfuls