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Resolved! Release Management - need a repeatable template

We have a project that will encompass many smaller projects. Each of the smaller projects has the exact same group of tasks, with some dependencies among them.I would like to build one, repeatable, template of tasks that can be duplicated for each pr...

Isaac10 by Giga Expert
  • 2595 Views
  • 5 replies
  • 3 helpfuls

Resolved! Exporting Visual Task Board to Excel

Hello,What is the best and quickest way to export a Visual Task Board to an excel or similar format?Thank you in advance,Kendall Lin

kendall_lin by Giga Contributor
  • 13873 Views
  • 8 replies
  • 9 helpfuls

Project Recalculation Exclusions

Hello Everyone,Have you ever wanted to prevent the recalculation of (Planned Start/End Dates) for projects/releases..etc?If a task or set of tasks are scheduled to start immediately upon project start (meaning that their time constraints are set to S...

Cannot change the planned end date of closed task

I have created a project template and applied it to a project with automatic calculation (also tried with manual).   Even when i start the project today in the planned start it gives me these errors when closing the task.   The unusual part is that i...

Time worked and Time cards

Can someone please tell me exactly how the relationship between Time Cards and Time Worked works? I'm trying to test the auto-generation of time cards when Time Worked is captured and I'm having problems. Here's my scenario:1) Auto-fill a user's time...

dougj05 by Kilo Explorer
  • 1733 Views
  • 2 replies
  • 1 helpfuls

Resolved! Error importing MS Project file

Not sure if this is an MS Project version issue (we are using MS Project 2016) or a ServiceNow settings issue (we use Isanbul Patch 6a) or somewhere in between (since docs.servicenow.com indicates support up to MS Project 2013 and makes no mention of...

Adding cost center for a CI in CMDB

In our CMDB we are about to specify cost center for a customer on a CI. The main idea was to extend [core_customer] table and add fields to the extended table (called [u_customer_cost_center]) to specify a cost center for a customer. So that a specif...

Changing from Scrum view

I've been unable to change the Form view on Stories from Scrum to any other view.     I'm doing this as admin and have verified that no View rule exists on rm_story.     Is there some global script/setting that is controlling this behavior?

Assistance needed to report on VIP incidents

How do others report on incidents that are associated with VIPs?   We have a need to create a report for seeing all open incidents that have a VIP as the caller.   Has anyone created this report?   If yes, please share how the report was created.Than...

Resolved! How to apply new SLA Definition on existing demands?

Hi Everyone I have created a new SLA Definition for Demand that will run if Demand State is Draft and will Stop if Demand State is not on Draft. Questions are:1. How can I apply this NEW SLA Definition to existing tasks so that the existing tasks wil...

dianemiro by Kilo Sage
  • 2707 Views
  • 9 replies
  • 3 helpfuls

Resolved! Resource Roles

Hi apologies if this is a stupid question, we're new to ServiceNow PPM.In the resource management application (Resources) there are 3 drop downs Users/ Groups/Resource RolesUsers and Groups are straight forward - we've created   a number of Groups bo...

tomjoslin by Kilo Explorer
  • 5815 Views
  • 1 replies
  • 2 helpfuls

UI Action to save and update

Hello,I have the below UI action which works great. However, when it is clicked I would like the record Updated (Saved).What do I need to add to the script in order for this to happen?function listener(){var formalName = g_user.getFullName();       ...

Demand Management- Risk value and Size

Hi All,I have seen the Risk , Value ,Size calculation based on that the position of the demand is decided in the workbench in any quadrant.Can any one explain, How demand management calculates the Risk ,value and Size ( Technical & functional explana...

pritam8 by Kilo Expert
  • 4134 Views
  • 5 replies
  • 6 helpfuls