Beyond on-time delivery and budget tracking, what KPIs or metrics have you used in ServiceNow to measure actual business value delivered post-project (e.g. ROI, user satisfaction, reduction in incidents)? Has anyone linked those metrics back into Str...
When resources are shared across multiple programs / portfolios in ServiceNow, how do you manage conflicts or overbookings — especially when estimates shift mid-project? Are there recommended workflows, dashboards, or approval gates to prevent resour...
Has anyone implemented a hybrid delivery model within one Project Portfolio in ServiceNow (i.e. combining Agile-sprint work with Waterfall-style phases)? How did you model that in SPM/PPM, and how did you handle dependencies, tracking and progress re...
What’s the best practice in ServiceNow to maintain a full audit trail of approvals, scope changes, and resource shifts in a multi-phase project — especially when projects span Agile and Waterfall components? Which modules/features (or customizations)...
Please share best practices or tips to handle unplanned scope creep in SPM. projects which can be tracked as a metrics at the end of project.
Anyone know why this occurs? I tried different ways to update the stories theme and epicexactly like the example provided but I still get it wrong.
Hi All, Is there a way to add nested portfolios within ServiceNow? We have tried positioning programs as sub-portfolios but the requirement is specific to having a parent-child relationship on portfolios. While technically it can be done by adding a ...
We recently converted Resource Plans to Resource Assignments and now whenever we try to make a change to the converted Resource Assignments we get this error: Alert level: critical. Resource assignment cannot be created for task with non-attribute r...
Hi Community, We have some SLAs attached to Demand records and the requirement is that Breach time should be displayed on the Demand form. We have been looking at OOTB fields we could potentially use before taking the route of creating a custom field...
Hi Team, I need some assistance. We are updating the com.snc.project.fire_brs_from_planning_console system property to true, which should enable Business Rules to fire on save from the Planning Console. This applies only when inserting or deleting ta...
Hi All I am working with a client who are looking to migrate their demand process to SPM Demand. Their current tool allows them to select a template for a demand eg. 'Medium sized SaaS implementation', which then populates a proposed end date (8 mont...
I have a ServiceNow Xanadu question related to Status Report > Cost > Cost Details > Budgeted cost > $0.00. In general, it seems the Other Opex cost type populates as $0.00 even though I've updated my cost plans. How do I get my status report to refl...
Hello experts,In the classic project workspace, under Financials, it is possible to view also the monetary benefitIt seems to be missing in the new project workspace, under the Financial, is SN planning to add it there in next release or can it be co...
Hi everyone,I’m working on structuring a project in SPM (ServiceNow) and I’ve run into a limitation I’m not sure how to handle. I created a hybrid project so I can use both Project Tasks and Agile Phases. Ideally, I’d like to create a Project Task an...
Hi my client need the overview of what can be implemented in the SPM Standard version and difference between Standard SPm and SPM Pro.Client focuses on managing resources, their real-time work visibility and allocation. And want to forecast the futur...
