Resource calendar is not showing non-working days

Daniele Cavali1
Tera Contributor

Hi all,

I have a requirement from a client which is asking me to show the user's days off and holidays (or non-working days) in the resource calendar. Once i relate a Schedule to a user i noticed that the holidays configured within the schedule are not being shown in the calendar, so the resource managers are not able to determine why a resource is off on a specific day (e.g.: 16th of January - Martin Luther King, Jr. Day in screenshot below).

Is there a way to make the Schedule's holiday visible in the calendar view or is it mandatory for a user to create a "time off" event in the calendar?

find_real_file.png

Thanks,

Daniele

1 ACCEPTED SOLUTION

Hi @Daniele Cavaliere 

The Rome release provides the capability to highlight holiday cells on the calendar.

 

If my answer was able to solve your query please mark it as Helpful & Correct.

Thanks,

Abhinay Kumar Nandagiri.

 

View solution in original post

4 REPLIES 4

abhinaykumar
ServiceNow Employee
ServiceNow Employee

Hi @Daniele Cavaliere 

If the user's schedule includes any holidays, the calendar will show them as greyed out.

This user's schedule, for example, contains only working days on weekdays and a holiday on the last Monday in May.

find_real_file.png

The most likely reason is that holiday has been wrongly added to the schedule.

Look through these articles to learn about several ways to update aggregates and attach holidays to schedules.

Resource Aggregates - All that you need to know

Resource Capacity in Resource Management

If my answer was able to solve your query please mark it as Helpful & Correct.

Thanks,

Abhinay Kumar Nandagiri.

 

 

Hi, thank you for your reply!

I'm using the default Schedule in my PDI (8-5 weekdays excluding holidays + U.S. Holidays, so i would not consider wrong schedule configuration since it is an OOTB one) and the same demo user you used for the screenshot above, but still i'm not able to see the holidays highlighted in grey or the holiday's name.

Also tried to use the OOTB buttons to update both Resource Aggregates and Resource Capacity from January 2021 to December 2023, but nothing is changing on the resource's calendar.

Do you have any other hint why is not working properly? This seems really strange: we are using same test case but with different outputs.

Thanks,

Daniele

Hi @Daniele Cavaliere 

The Rome release provides the capability to highlight holiday cells on the calendar.

 

If my answer was able to solve your query please mark it as Helpful & Correct.

Thanks,

Abhinay Kumar Nandagiri.

 

Issue solved: after upgrading the PDI to San Diego from Quebec release, everything is being correctly shown.

Thank you so much for your help!

Daniele