Virus in attachment

[Nik Amy]

How does SNOW   address file scanning requirement where   some end-user update the SNOW ticket with an Virus / vulnerable attachment?

[arthikamugundan]

The glide.attachment.extensions property restricts the file extensions that are permissible to upload as attachments. Use this property to improve security by preventing users from uploading harmful files, such as viruses, as attachments. Additionally, this functionality can prevent the use of incompatible file types. For example, Internet Explorer does not support icons in .png format. Note that this property does not restrict files based on the actual file type, but only based on the extension.

Further read: http://wiki.servicenow.com/index.php?title=Administering_Attachments#gsc.tab=0

[Dub Myers]

The ServiceNow email infrastructure performs spam scoring on incoming email.   Email is scored as spam or whether an attachment contains a virus.    

This is only available for instances using the ServiceNow email infrastructure. If you use your own email server, you must implement your own spam scoring.

ServiceNow does not prevent email from being delivered to your instance.   You control what happens to these emails by using Email Filters to check for the spam scoring headers, and causing the instance to ignore the email.

See Email Filters - ServiceNow Wiki for more information.