Adding a Donut to the Service Operations Workspace (SOW) homepage - Washington

[Oxo]

Hi,

Newbie, please help! 

I've been tasked with what, on the face of it, would seem a fairly easy task - to add a "Request Items assigned to you" donut on the SOW Overview carousel (see attached for how I'd like it to appear)

I'm really struggling to find any how-to's or documentation that relates to the Washington release. Would someone be kind enough to point me in the right direction please?

Thanks in advance 🙂

Paul

[Community Alums]

Hi @Oxo ,

Please follow this blog and follow the steps :

https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

[Oxo]

Hi Sandeep,

Many thanks for your quick response 🙂

Whether due to my inexperience, different setup or permissions, the view and editing functionality I have in UI Builder is not the same as shown in your Blog. I have included a couple of screen-shots below to show what I see.

TIA!

[Community Alums]

Hi @Oxo ,

You need create a `Duplicate this page' and change the application scope as per the UI builder scope.

Then it will be open for editing.

Learn more from this video: https://www.youtube.com/watch?v=YTXbz5JYCUE

[Oxo]

Hi Sandeep, 

Thanks for your response.

I have managed to create an editable SOW variant, and associated Overview sub-page variant using the provided resources, many thanks.

However, I don't see too much similarity between the screenshots included in your blog and the Editor I have in Washington DC release. The Donut visualisations, for example are utilising a "Repeater" under the Carousel component and data is pulled using, I presume, scripts? I have added a screenshot of what I see below.

Thanks for your continued help and patience,

Paul