Hello, my team here has always used the Classic UI for incident management. It was until recently we implemented the Service Operations workspace and I have had to make small tweaks here and there. Using the Classic UI when we create an incident, we ...
HelloWe discovered while researching a different question that one of the roles in our system (sn_change_cab.cab_manager) was set up originally (some years ago), for whatever reason, such that it is not associated with any group, and users have been ...
Hi all. I have an issue with a catalog item that I have created - due to the set up all questions in the item appear mandatory, and the ones that are supposed to be hidden based on a specific behavior only hide after clicking around in the drop down...
What is the use of html, client script & processing script in UI page
When a user needs to reset their password, or a password was generated and they need to set a custom one, they are directed to a login page at /login_cpw.do. Without creating a redirect and building an entirely new page: How can I edit this page (suc...
I have a List Collector variable called u_watch_list (refers to the sys_user table) on a catalog item where the requester can select any user(s) that they want to be added to the Watch List (watch_list) field on the TASK. I have tried several differe...
I need a background script such that it should provide a list of groups that have ITIL role under two cases.1. ITIL role directly added to the group2. ITIL role contained in another role and that role is added to the group
If a business rule has made changes to several fields in thousands of records. How could it be reverted?
Remediate Duplicate Tasks - I just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...
Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...
I have a new catalog item where it has multiple approver based on the selected item.I need help how to put in the workflow that if one of the group approval rejected the request and the rest are approved, it will still generate catalog task that in ...
Hi everyone, As we know users will be synchronized from AD to service-now. And the updated field on the user table will provide us the time the users got updated from AD. But my manager is asking if I can contact AD team and ask them whether if they ...
Edit (no option to delete my question): Disregard, I found the answer in this article KB0011256. Happy Monday All! I'm hoping someone can provide clarification on the SysAdmin path. Last year, I took, what appears to be, the older "version" of the F...
Hi all,How to make visible only SELECTED variables in the email notification (the ticket description)? My screenshots: S1 - I choose "Demographic data" in the form and then the field "Demographic Data Details (Please remove unnecessary information by...
