As part of my role in a Service centre I would like to be able to understand which agents first handled an incident and when they come in via self service and see how they handled the incident at first point of contact to be able to identify how we c...
Is there a way to generate a report, on platform, of users in one group? Note, I'm not trying to find all users in a specific group. I just want to know which users are in a single group (could be any group) at a given point in time.
I received a requirement that in the incident form, if Subcategory 1 (u_subcategory) is SAP, only APO, ECC, OpenText, and SAP-Security should be shown in the CI field. I created a Client Script, but there's an error: onChange script error: TypeError:...
Hello Everyone, as someone who recently joined the community and starting out, what was or is everyone's opinion of using ServiceNow and how did it impact you along your growth in your career?
Below are the screen shot of compose email form for Incident and CSM Case , for CSM Case Email are sending to my email account but for Incident Emails are not sending to my email account, but in email log (sys_email.list) status is sent.Case Compose...
hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
Hello everyone,I started working with servicenow about 2 weeks ago.I feel quite comfortable in the role of Associate System Administrator and wanted to ask what certifications I need to improve my skills ?
I plan to use ATF to take screenshots of all field values on an incident record form. Is there a way to get items whose sections are separated by tabs?I've created a test, but it doesn't seem like I can switch between tabs.The product documentation a...
Service Interruption: This instance is unavailable.If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone. https://dev207379.service-now.com/login.do this is my PDI,...
Hi folks, I created a a list type field on my custom table.I want to show in slush bucket style.Currently it is showing only like a locked icon and when clicked it is showing only a square box reference kind of. So, can someone tell me how can I show...
Hello, Hopefully this is the right forum for this, if not please point me in the right direction to repost this elsewhere. I need some guidance on how to make a report for our response duration but within our hours of operation.For example, I want to...
When a load a "List" report of Incidents in ServiceNow , I can click the 'Number' and the hyperlink resolves to that record. Is anyone aware of how I go about configuring a daily export of this report , so that when a user opens the email they have t...
Hi team We have an often used record producer at the front and centre of our Customer portal which becomes an interaction for triaging into either an incident or a request. I would like to extract some or all of the detail from the variable and place...
