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Assignment group field is not cleared if I change the category

I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...

Ghata by Tera Contributor
  • 689 Views
  • 3 replies
  • 1 helpfuls

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Vipin Verma3 by Tera Contributor
  • 1230 Views
  • 3 replies
  • 3 helpfuls

User presence - integrate with Microsoft

Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...

Resolved! Where is "g_scratchpad" saved?

I plan to use "g_scratchpad" for development from now on.The main use is to read system properties in display business rules,I plan to create and store some variables in "g_scratchpad".Is it possible to store large amounts of data?Also, is the data s...

bonsai by Mega Sage
  • 1072 Views
  • 2 replies
  • 1 helpfuls

Resolved! Create a new catalog item for HR systems

Hi all, I would like to create a new catalog item under HR systems (manage service catalog). Do I need to create an update set for this? or is this not necessary? Thank you, Ecevit

Misafir99 by Tera Contributor
  • 526 Views
  • 3 replies
  • 2 helpfuls

Error message for schedule report

Hi, Running the Tokyo version of Snow, lately been getting notice from 1 user about their scheduled report not showing any data and displays an error message. I tried a fix I found here and seemed to work ok for a few months. Anyone having this issue...

PARExport server error.png
Gabe2 by Tera Contributor
  • 415 Views
  • 2 replies
  • 0 helpfuls