Auto add tags to work notes
Hi Anyone been able to code Tags to auto-add to the work notes so you can have a history of tags used
Forum Posts
Variables disappear from RITM
Morning everyone I have a weird scenario today. Variables disappear from the RITM in the service catalog. I attach a screen recording It shows at first, but about 20 seconds into the recording you can see, when I open the record, the information is s...
"You do not have sufficient privileges to access this knowledge item" when trying to access publickb
Hello, I am trying to make a specific KB document public. I have went to the sys_public and listed kb_view as public. I have also made the kb homepage public. From the KB itself, I am getting a message saying "the kb_view UI page is public-users are...
Resolved! Attachment to quick message
Can you add attachments to quick messages?
Resolved! Delegate and other tabs missing in user profile
We're a couple months into our launch and got a question about delegation. I went into my profile to review delegation before contacting the customer and noticed we don't have ANY of the tabs mentioned in the how to video. How to Our System I...
Resolved! Cusom report header
Good morning developers.I have a query for everyone to see if anyone can solve it. I have been asked for a report that the headers of some reports come in a different style to the one that comes out of the box. I mean, they want the report headers to...
Resolved! ServiceNow career for non-developer
Hello everyone! My name is Swapnali Juwatkar, I am looking to build my career in ServiceNow.I am working as an ITSM Knowledge Manager. I am from a non-developer background. Currently, I'm learning from the Now Learning platform and planning to prepar...
Resolved! Virtual agent topic restricted to one company
Hi,I created a VA topic and i want to allow only one company to use it.The "who can access this topic" options seem to be quite limited.is scripting the only way to do the restriction if i dont want to create new system role?
Unable to find sc_req_item table in Flow Designer
I am trying to create a flow that changes the state of a RITM when the state of a story, that belongs to the RITM is changed. However, I am unable to find the sc_req_item table in the Data pill to define the action of my if-flow. I have defined the r...
Email client template
Is there a limit to the amount of email client templates you can add to a table. I am currently facing an issue where my email client templates are not applying. I have set conditions to specify which template applies however it is not working as exp...
Resolved! Template table name is getting messed up when I move my Kb article template to other instance
Hey everyone, I am facing a weird issue, I created a template but I captured it in update set when I finished the template. I was not capturing it from the moment i started making it. Screenshot of the template : Now when I move the update set to the...
CSA starting salary
May I know what is the starting salary after completing CSA.
Cloning: Preserve Completed Global Update Sets
The ServiceNow Clone Profile page page has the option to "Preserve in Progress Global Update Sets" but it does not have the option to Preserve Completed Update Sets. This can be done by excluding tables sys_update_set and sys_update_xml. There would ...
Resolved! Database view for incident and ar_incident tables
Is it possible to join an archive table in a database view? I have a request to create a report that would include records on the archive table and the incident table. Creating a report for both tables is preferred over changing our Archive Rules fo...
Resolved! Locating data source
Hello, This might be a stretch to find out, but I wanted to try. We have data that was imported / uploaded to the cmn_location table throughout the years. Everyone associated with that time is no longer with the organization. So now we are trying to...
