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Workspace custom filter for different groups

So I'm trying to set a default filter for "interactions" on behalf of the assignment group. Do I really need to create an entire new workspace (we are using UI Builder) for each team?Or in other words: Is it possible to show some specific modules for...

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Julian12 by Mega Guru
  • 397 Views
  • 1 replies
  • 0 helpfuls

Resolved! hyperlink in servicenow report

Hi,I created report for shipped active RITM's and i want the report to have clickable link to the tracking page.the RITM form has string field for the tracking code i created string label with default value for the tracking page and HTML function fie...

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Jori by Giga Guru
  • 1608 Views
  • 2 replies
  • 0 helpfuls

Resolved! Recommendations for Request assignment Group

We are using OOB Request Management and have a handful of catalog items for users to select from.  When an item is submitted, approval is automatic and the request, request item and catalog task records are generated.  Depending on the catalog item s...

Resolved! How edit from 「back」button

ALLI want edit the back button The button in Knowledge fromIs there any way? I think this method is the best, but if I can't edit this button, I think I have no choice but to operate it with a UI action. But this is a bad experience For some reason, ...

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hurm by Tera Contributor
  • 496 Views
  • 2 replies
  • 0 helpfuls

How to create this knowledge base choice screen?

Hi ALLI would like to switch to this screen with a button on the knowledge list screen.I don't know about this screen, so I started researching. I have to judge whether it can be used or not depending on the contents of the investigation. The functio...

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hurm by Tera Contributor
  • 934 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to read sys_email table via Table API

Hi,I tried to get the metrics from servicenow like last email sent/received for the report which I'm generating. But in API  Explorer, sys_email is not available in table selection and only ar_sys_email is available. Hence could you please help me li...

Resolved! Adding SLA to the Notification email

Good Day,  Can this be done?My requirement is to add the SLA to the notification email that is sent to the open_by/Caller when a ticket is submitted/assigned.  What my thought process is: add a line in the email with SLA by dot walking [contract_sla....

Resolved! How to provide read only Access to User for ITSM Modules

Hello,I have a situation where User(Audit Team) need read only access to the ITSM [Incident, Problem, Change & Request management].I created a Group with sn_incident_read, sn_problem_read, sn_change_read & sn_request_read roles and added user to the ...

Resolved! Recent ITIL activity

Is there any way to run a report or view the last time a user used their ITIL role? We are reviewing our licenses, and I suspect there are a lot of used licensed that aren't being utilized. I would like to see if there is a way to show licenses that ...

Brent Cox by Giga Guru
  • 1160 Views
  • 4 replies
  • 6 helpfuls