Rollback updates made by importing xml
Hi I imported few xml files using import xml. I had to import them to acc but i imported them to prod by mistake. Is there any way to revert those changes. Your help will be much appreciated
Forum Posts
Resolved! Duplicate Rejection Comments
I created my own business rule to copy the approval or rejection comment onto the request so that it displays in the activity stream. Upon testing, I am noticing that there is a system generated comment that displays the rejection comment in a strang...
Resolved! Change color of footer in Employee Center portal
How can I change the footer color in my ESC portal.
Resolved! Breakdown source filter on dashboard is not working on Task_sla table.
Breakdown source filter on dashboard is not working on task_sla table, it is working as expected for task & Incident table. please help to troubleshoot this issue.In the above snapshot, if you see assignment group breakdown is working as expected on ...
Resolved! Approvers unable to view approval record after it has been approved
Hello! Our users are running into issues where they are unable to see the approval record after it has been approved. I tried making modifications to ACLs but was still unable to get it working. I've attached a screen capture of what our users see, ...
Cannot able to create a report. Please help
Hi all, Note: I have admin role, A user is unable to create a report on Incident metric table. The error it is showing up isAccess to this content denied based on report_view ACLs When I tried to check, I cannot find the table in ACLs and I cannot fi...
What things should I focus on being new to ServiceNow to help master faster!
Hello All, New to the ServiceNow ecosystem. Currently studying for the CSA now. If willing to share any wisdom or knowledge about topics, courses, common issues, configuration patterns that you wish you knew early on in your ServiceNow career or If y...
ServiceNow Administration Fundamentals On Demand - TIPS/SUGGESTIONS NEEDED
Hi all, My name's Jorge and I have some experience working with ServiceNow instances to perform my work tasks, but I have recently started the "Associate ServiceNow Administrator" learning path and got to the "ServiceNow Administration Fundamentals" ...
Is there a way to change the order of the Legend information in a Report Chart?
Hello Everyone, I am new to this Forum. I hope this is a valid question that doesn't make me feel as new as I actually am at this.My question is when I'm creating reports in ServiceNow for a Dashboard. I can create charts that have the graphical info...
Instance availability report.
Hello Folks, I appreciate if anyone can guide me on this: I require to know where to I find a report or dashboard about instance availability, it is not required the P1 FREE Dashboard as it shows the metric of P1 cases created on month, but that does...
Resolved! Report - how to rename X Axis label
Manager wanted to rename the report's X axis label to 1Q/2021, 2Q/2021, ... instead of 1/2021, 2/2021 How to do that? your expertise is greatly appreciated!
Resolved! Make all fields read-only using UI policy
I want to make all fields read-only when a condition is met.I was planning to handle this with a script instead of creating UI policy actions one by one. Identify the dictionary records present in the table in the display business rule and store the...
Resolved! "GlideDialogWindow.get().destroy();" does not work
I am using UI script to display UI pages.“var gDialog = new GlideModal(ui_page_name, 200, 300);gDialog.setTitle(ui_page_title);gDialog.render();”I executed "GlideDialogWindow.get().destroy();" in the UI script process, but the dialog did not disappea...
URL in the body of an email sent out via flow designer
Hi All, I have a requirement to send an email through flow designer upon triggering a condition. Email generates fine except for the URL (link) to the record in the body of email. I did some reading around the community and noticed that one of the u...
Resolved! Report on tags
Hi everyone I want to run a report but part of the filter should be 'Tag' 'is not'. When I do the filtering I only get this:I do not get an operator to choose from like I get from e.g. 'Planned start date'Is there a way to do this?What I want to ach...
