SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Change Email properties

I cannot modify the email properties despite assigning roles and granting full permissions related to 'Email' to my user account. Any ideas or assistance would be appreciated. All the checkboxes are greyed out.

JJose by Tera Expert
  • 1627 Views
  • 1 replies
  • 2 helpfuls

Record producer translation issue

Hello everyone I have the following issue with the translation of record producers (for example "Create Incident":If I adjust the short description or the description in English, the adjustments are immediately visible to the user in the portal after...

Resolved! Bulk incident ticket creation from Excel sheet.

We have a requirement: Create a bulk of incident tickets using an Excel sheet and it should be auto-resolve.Anyone can assist me for transform map script for this request?

Community Alums by Community Alums  
  • 4094 Views
  • 16 replies
  • 4 helpfuls

Resolved! Creating a new problem task type

Good evening all Tonight I am asking assistance with something I have never done before. I read documentation from ServiceNow but cannot find what I am looking for. I want to create a new Problem task type. I opened an existing one and copied all the...

TherezaVander_0-1698946219090.png TherezaVander_1-1698946558970.png

Resolved! Catalog Homepage replacement in Next Experience

Is there an OOB recommended replacement for the Catalog Homepage(s) in the Next Experience UI? Now that we are in Vancouver and using the Next Experience UI with homepages deprecated, I have found that the "catalog_home.do" page doesn't update automa...

jMarshal by Mega Sage
  • 1409 Views
  • 3 replies
  • 2 helpfuls

Nudging Daily For No Obvious Reason

We seem to have at least one request a day, across multiple workflows, that needs to be nudged to generate tasks after approval.   It's not a huge effort but it slows down fulfillment by hours or days and shouldn't be happening.   All the approvers h...

Alan42_0-1700145821980.png
Alan42 by Tera Guru
  • 1762 Views
  • 3 replies
  • 2 helpfuls

Where would you go to see if an admin impersonated another user?

Hi, Could you, please, give me the correct answer  of the question below: I'm confused between the second and the third answer. Where would you go to see if an admin impersonated another user?In the transaction logs and look for impersonation.start a...

WITOU by Tera Contributor
  • 1556 Views
  • 5 replies
  • 0 helpfuls