CSA Study Guide
Hello,I'm new to ServiceNow and am in my Journal to be CSA. Do you recommend any tips or helpful videos besides the Udemy one? Thank you!
Forum Posts
Resolved! How to Extend the Export Limit for Users with Particular Roles?
How to configure a code/functionality where we can extend the Export to .xls limit as per the role of the logged-in User? Extending Export limit from properties can result into the performance issues & will be applicable to all the users.The Requirem...
How to Notify Someone 1 Week Before End Date
Is there a way to send out an email notification to the "Requested By" person on the External Vendor Access request for like a week before the end date is due? Just notifying that the access will be rescinded soon, giving the person a chance to chan...
VTB How to remove/hide the Add a Card option on Guided Boards
Hello - Our guided boards for VTB are set to the task (task) table. When a user creates a new card, it auto-populates a number with TASKXXXXXXX. The problem this poses is that these numbers are already assigned to Catalog Tasks. If someone was tryi...
CSA Exam Study Length
Hello all! How long do you think would be a good amount of time to study and be fully prepared to take the CSA exam after completing the SNAF and Flow Designer courses?
Resolved! Inquiry on Setting Instance Preferences for Date/Time Formats and Help Tips in ServiceNow
Hello All, I am currently working on enhancing the user interface experience for our ServiceNow instance and wanted to discuss the possibility of configuring certain instance preferences. Specifically, I am looking to set the preferences to display d...
Issue Upgrading ACC-V for Windows
I'm running into an issue with our ACC agent upgrading on our Windows servers. Currently running 3.2.0 and trying to upgrade to 3.3.1 (SN: Vancouver). The Agent on the servers will not auto-update when polled for data like my Linux boxes do. I remem...
Resolved! How to get field label information in local language
Get the label information of the dictionary record with the script belowI am localizing to a language other than English, but the values I get are in English.Is there a way to get it in localized language?var dic_rec = new GlideRecord("sys_dictionary...
Change Request - Revert to New UI from Authorize
Hello, I'm trying to get the Revert to New UI functioning from the Authorize state in Change Request management. I can get the UI to appear in the Authorize state using a script include to assess the condition as follows: gs.hasRole("itil,sn_change_w...
Resolved! Inbound action - not parsing html
Hi, I have a particular email that contains html in the body but my inbound action is not parsing it as html. Instead it thinks it is plain text and displays the html tags in my incident description field. The inbound action is correct as it works fo...
ATF vs Test Management
Hello cummunity team, Can someone tell me the difference between ATF and Test Management???? Thanks in advance.
Case record with 'undefined' sys_id
I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?
Resolved! Fields Value undefined
Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.
Resolved! Third-Party Risk Management
In TPRM, I have a Vendor Risk Task (VRT) entry, and there is an option to "[Discuss]" in the top right of my screen. When I click on the Discuss button, I do not have the ability to select any names, such as "Abel Tuter", in my test PDI environment....
Resolved! Service Portal logout page setting
Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!
