How to map Conversational Integration with Google chat

[flsn2]

Hi guys

I did the config to add the agent on servicenow. 

But im not sure where to map the config to awa or the virtual agent. The documentation does not tell you that.

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/gchat-conv-integrat...

[Tanushree Maiti]

Hi @flsn2 

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/installing-ci-googl...

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/integrating-va-goog...

Also you can refer this post to get all consolidated reference:

https://www.servicenow.com/community/developer-forum/google-chat-to-servicenow-integration/td-p/2792...

If you are using now assist then check

https://www.servicenow.com/community/developer-blog/how-to-integrate-servicenow-now-assist-in-virtua...