How to map Conversational Integration with Google chat

[flsn2]

Hi guys

I did the config to add the agent on servicenow. 

But im not sure where to map the config to awa or the virtual agent. The documentation does not tell you that.

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/gchat-conv-integrat...

[Tanushree Maiti]

Hi @flsn2 

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/installing-ci-googl...

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/integrating-va-goog...

Also you can refer this post to get all consolidated reference:

https://www.servicenow.com/community/developer-forum/google-chat-to-servicenow-integration/td-p/2792...

If you are using now assist then check

https://www.servicenow.com/community/developer-blog/how-to-integrate-servicenow-now-assist-in-virtua...

[SohamTipnis · Accepted solution]

Hi @flsn2,

You can watch this video; this video is for Slack, but you can use it for Google Chat. Hope this helps!!!😉

https://www.youtube.com/watch?v=ytiti3LbVJA&list=PLgMvigbxmqHQHQIMODP30naiHW2xpxzKq&index=18

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10