Is there a way to capture who has viewed a knowledge article?

[Xavier_Wharton]

Hello,

Someone in my organization asked if there is a way to track who has viewed an article within ServiceNow. 

I know there is a view count; however, is there a way to capture who has viewed an article, too? And if so, are there any suggestions for capturing that in a report? 

[Siddhesh Gawade · Accepted solution]

Hello @Xavier_Wharton ,

Yes, there is way !!!

You can use kb_use table. to track who has viewed an article. 

If any user views an article new record entry is being created showing which user viewed the article.

Check out below link for more reference:

How can I produce a report of who viewed our KB articles 

Can I find out who has viewed my articles? 

Can I find out who has viewed my articles? 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[Dr Atul G- LNG · Accepted solution]

Hi @Xavier_Wharton 

You can created report on kb_use table.

[Siddhesh Gawade · Accepted solution]

Hello @Xavier_Wharton ,

Yes, there is way !!!

You can use kb_use table. to track who has viewed an article. 

If any user views an article new record entry is being created showing which user viewed the article.

Check out below link for more reference:

How can I produce a report of who viewed our KB articles 

Can I find out who has viewed my articles? 

Can I find out who has viewed my articles? 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[Dr Atul G- LNG · Accepted solution]

Hi @Xavier_Wharton 

You can created report on kb_use table.

[Xavier_Wharton]

Atul G. You have come in clutch again!! I will test this out in my Dev instance along with the solution provided by @Siddhesh Gawade and will report back soon.  

[Dr Atul G- LNG]

Sure @Xavier_Wharton  Will wait for the feedback.