Outbound Email Properties Configuration To Configure Outbound Email Properties in ServiceNow PDI

[DPP1]

Hi ServiceNow SysAdmin Forum

I am learning the ServiceNow PDI Learning Course and the activities, steps etc., as provided in the lesson in the learning course at the URL link -> Outbound Email Configuration | ServiceNow Developers

I am following the steps as given in the lesson at the mentioned URL link.  I have enabled the Outbound Email Sending options as given in the lesson.  But even after updating the details as per the steps given in the lesson, checking for the status through the Email Diagnostics option, the Outbound Email Sending status still shows as " Non Operational " instead of " Operational " i.e., it shows the status as " Email Sending is Non-Operational " instead of " Email Sending is Operational "  !!

Help  is appreciated

Thanks

DPP

[Dr Atul G- LNG]

Hi @DPP1 

Emails are restricted in PDI due to security issues so there is no configuration available. You can follow this post where you will get all your personal email in PDI:

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

[DPP1]

Hi

I request you to please read the contents of the lesson at the URL link -> Outbound Email Configuration | ServiceNow Developers and of the lessons associated with this lesson in the course.

The update given by you is about attempt to use, configure personal email ID with ServiceNow PDI.

To clarify - " I am NOT attempting to use, configure my personal email ID with ServiceNow PDI " !!

I am attempting to follow the steps as given in the lesson / lessons per ServiceNow's updates.

Thanks

DPP

[Dr Atul G- LNG]

Hi @DPP1 

Thanks for sharing the link. Agree but this doc/instruction will not work until unless you configure the Email Accounts in PDI. Even though you enable the properties.

[DPP1]

Hi

I get your point now.  Helpful.

So, then, it looks like there is a gap in the way the steps are given, to be learnt, practiced by the learners through ServiceNow PDI, in the lesson by ServiceNow, unfortunately, from what you are highlighting !!

Thanks

DPP