Service Operations Workspace (sn_sow) version 4.0 needs to be purchased

[Rook_Beyond20]

Running into a situation on both a Demo instance and a PDI where installing any of the Service Operations Workspace add-ons/plugins (such as the ITOM Applications) results in the above error.  Service Operations Workspace is already installed but cannot be updated, because of the same above error. 

1. Doing a search on "sn_sow" in the Store and in the Application Manager comes up with nothing, not even the Service Operations Workspace application page(s).
2. Nowhere does the version "4.0.0" show up.  Versions include data such as "24.0.3 (latest)".
3. Having an ITOM license seems to have no effect, so it doesn't seem to be a licensing obstacle, despite the ITOM Operator Professional dummy being installed and present.
4. Opting-in to the ITOM Service Operations Workspace entries in the Store does not seem to enable it (on either instance), even though I didn't expect that to have a true impact since these are not Production instances.

Any thoughts of things to try would be welcome.  I have a HI Case open on this, but it is (of course) Low Priority.

[Maik Skoddow · Accepted solution]

Hi @Rook_Beyond20 

I think it's the best to raise a support ticket as the Community has no insights into the Store management and thus cannot help you.

Maik

[Rook_Beyond20 · Accepted solution]

To all - this is because the SOW version in question is only available in Vancouver Patch 3.  None of the errors or text gives any hint (other than the version number) to this 'solution'.  Once patch 3 becomes available for PDIs, you should be able to clear out this problem.

[mpmacconnell]

Same problem exists in Washington DC Patchrtp version. We are unable to upgrade and have a HI Ticket open but they don't seem to know how to resolve at this point.