Service Portal search is not returning Knowledge Base articles

[Brian Hofmeiste]

I've written new KB articles but they are not showing up in the Service portal search.  I can manually browse to them through category views but search is not working.  Things I've done:

1. Verified article is published, has a category, has a future valid date, and is viewable by all users
2. Manually pushed a text index under dictionary (Article)
3. Manually pushed text index under text indexes (Article)
4. Verified the indexing job is running (Article)

What am I missing here?  I'm searching for text words that are within the KB article so I would expect it to show up.  Is there some basic configuration to turn this on that I am missing?

Thanks!

[Sagar Rd]

Hi @Brian Hofmeiste 

I do have the similar issue but on the ESC Portal I am using AI Search and we have ESC KNowledge base as the search sourch and I have updated the search source filter to pull all the required KB's but still when search on the portal I am unable to fetch the results. Could you please provide any suggestion on this.

Thank You

[Hiranmayee Moha]

Hi @Brian Hofmeiste,

Would you pls help me to find out the above page? I do have same issue.

Thanks

Hiranmayee Mohanta

[Hiranmayee Moha]

Hi @Brian Hofmeiste ,

Pls ignore the above message, I found the page.

Thanks

Hiranmayee Mohanta

[navin14]

Hi @Community Alums,

I am looking for the page that's in your screenshot but I didn't find.