RTD issue after upgrade latest version of Service bridge plugin

Vinay49
Tera Expert

‎02-19-2025 11:39 PM - edited ‎02-19-2025 11:43 PM

after update service bridge plugins in provider & consumer instances.  Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.

Vinay49_0-1740037105719.png

What could be the issue here.

 

0 Helpfuls
  • 1,122 Views
5 REPLIES 5

Not applicable

‎02-20-2025 04:39 AM

Hi @Vinay49 ,

Please delete the connections that has the same account which are not being used in the [sn_nowebonding_pro_customer_connection] and keep the connection which will be used further.

Please go through this kb : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1279096

 

0 Helpfuls

Vinay49
Tera Expert
In response to Community Alums

‎02-21-2025 08:23 AM

Hi Sandeep,

MY RTD is replicated on consumer instance. Also there is no duplicate connection in both instances(provider & consumer)
my issue is, I cannot select RTD in flow designer in provider instance. This was happened after upgrade the SB prvoider plugin. please see below image.

 

Vinay49_0-1740154911634.png

 




 

0 Helpfuls

alikhussain
Tera Contributor

‎04-29-2025 10:55 AM

Hi Vinay,

please use below script and run in background script 

// Generate an Identity for a Remote Task Definition
var id = new GlideRecord('sn_sb_identity');
id.setNewGuidValue('b86dfa8f1ba79e10821999f2b24bcb13'); // The sys_id of the Identity on the RTD xml
id.published_revision_table = 'sn_sb_con_remote_task_def';
id.published_revision = 'cf34fac41b182a10821999f2b24bcb0f'; // The sys_id of the RTD
id.insert();
0 Helpfuls

Jappau
Tera Contributor

Friday

 

Had the same issue and this is how i fixed that.. it worked for me ..
I run this background script 

// Set the name of the identity you want to create or check
var identityName = "XXX - Incident Case to Incident"; 

// Set the Sys ID of the Remote Task Definition (RTD) that this identity will reference
var rtdSysId = "94691d6d3b4f32d08b9491ae53e45a93";

// Validate that the RTD exists in the 'sn_sb_pro_remote_task_def' table
var rtd = new GlideRecord('sn_sb_pro_remote_task_def');
if (!rtd.get(rtdSysId)) {  // Try to fetch the RTD using its Sys ID
    gs.info("Remote Task Definition not found: " + rtdSysId); // Log if the RTD does not exist
} else {

    // Check if an identity with the same name already exists in the 'sn_sb_identity' table
    var check = new GlideRecord('sn_sb_identity');
    check.addQuery('name', identityName);  // Filter records by the given identity name
    check.query();

    if (check.next()) { // If a record is found
        gs.info("Identity already exists: " + check.sys_id); // Log the existing identity's Sys ID
    } else {
        // If identity does not exist, create a new one
        var id = new GlideRecord('sn_sb_identity');
        id.initialize();  // Initialize a new record
        id.name = identityName;  // Set the identity name
        id.published_revision_table = 'sn_sb_pro_remote_task_def'; // Reference the table of the RTD
        id.published_revision = rtdSysId; // Set the published revision to point to the RTD

        // Insert the new identity record into the table
        var newId = id.insert();
        gs.info("Created Identity: " + newId); // Log the Sys ID of the newly created identity
    }
}

 

If this was helpful don't forget to mark my anwer/reply

 

0 Helpfuls