Service Bridge / Exchange Transform is not triggering

[shwetha5]

I have created a Service Bridge transform for the Service field on the Incident form. It works when a new Incident record is created, but it does not trigger when the record is updated. Can anyone help me identify what might be causing this issue?

[Srikanth_9]

Hi @shwetha5,

The inbound updates are successfully synced and logged as work notes. But the transforms are guaranteed only during remote task creation.

Sync without transform execution on update is expected behaviour in Service Bridge v2 (Zurich version). 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[shwetha5]

It worked after granting sn_sb.admin role to integration user. Thanks Srikanth..

[Kenny Caldwell · Accepted solution]

There is an issue with transforms not running on update. I am not sure if this can be attributed to that issue. The workaround is to add the sn_sb.admin role to the Service Exchange integration user, the user that starts with "sb_user". Try that and see if that fixes the issue.

[shwetha5]

It worked! Thank you so much @Kenny Caldwell 

[Stefan Lutter]

We had the same issue with insert of an incident. On classic form the insert triggered the sync including a transform, in sow the sync ran without transform. 
Solution is the same: Add role sn_sb.admin to the sb_user.xxxx