Service Bridge / Exchange Transform is not triggering

[shwetha5]

I have created a Service Bridge transform for the Service field on the Incident form. It works when a new Incident record is created, but it does not trigger when the record is updated. Can anyone help me identify what might be causing this issue?

[Tanushree Maiti]

Hi @shwetha5 

As per Servicenow Documentation: Create a remote task definition in Service Exchange for Providers 

If the inbound field values are updated, the updated information is shown in a work note on the parent record.     

Validate it.

[shwetha5]

Yes I can see the updates in the worknotes, Provider is receiving the values from consumer but transform is not triggering.  

[Srikanth_9]

Hi @shwetha5,

• Service Exchange does not treat every update as a full record update.
• If any inbound field values are updated, then the updated information is shown in a work note on the parent record.
• Reference fields like Service are commonly skipped when no effective change is detected.

Reference Links:

Create a remote task definition • Australia Service Exchange • Docs | ServiceNow.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[shwetha5]

When service field is updated it should sync and transform created for Service field should trigger right? Its not happening and same transform was working fine before Zurich upgrade