service bridge, fire a business rule, based on comment from consumer

[spaceman2023]

Hi,

as the title says. i want to fire a business rule, based on the comment that is coming from the consumer in regard to service bridge. for some reason it's not firing. neither on after or async. is there something i'm doing wrong?

[JackieErickson]

We have a similar business rule setup so we can move our tasks to client responded when the customer updates. Here's a screenshot of our condition, which we have running before update. The updated by users account for the legacy service bridge application and the new.

[Kenny Caldwell · Accepted solution]

With the Zurich or 2.2.x release of Service Bridge, Journal Field Framework (JFF) was introduced. The way in which it was implemented doesn't trigger an update on Journal field changes. This has been corrected in the upcoming Australia or 2.3.x release of Service Bridge.