Inflight change/cancel

[Gargichatterjee]

Hi,

I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to this, I need to do undo transactions as well. To explain this, suppose the network is reserved, workforce appointment is booked and PONR is not yet reached. The customer can cancel the order. So the network reservation as well as workforce reservation needs to be rollbacked(undone). How can I achieve this, please suggest.

Thanks.

[MolayD21]

That's great, @ShashankInamdar. Wonderful explanation.

Now two questions from me. 🙂

1. "you have an option to configure the Inflight behaviour which will tell OM if the Order Task is to be re-executed or skipped based on the type of Inflight Change" - Is it related to Inflight Change Type & Inflight Change Option. If not, then?
2. Regarding cancel, shouldn't we cancel, instead of close complete, the order task after calling REST - Release TN step?

Thanks,

Molay

[ShashankInamdar]

---

@MolayD21 wrote:

That's great, @ShashankInamdar. Wonderful explanation.

Now two questions from me. 🙂

1. "you have an option to configure the Inflight behaviour which will tell OM if the Order Task is to be re-executed or skipped based on the type of Inflight Change" - Is it related to Inflight Change Type & Inflight Change Option. If not, then? <Correct>
2. Regarding cancel, shouldn't we cancel, instead of close complete, the order task after calling REST - Release TN step? <Perhaps. Depends on how you want to look at this. A close complete indicates the execution logic of the Order Task is done. A Canceled indicates the Task itself was cancelled. So, this is open to interpretation and OM will not prescribe to one way or the other>

Thanks,

Molay

---

[Gargichatterjee]

Hi @ShashankInamdar ,

I can cancel the service order and the logic is getting executed for the same through the configured subflow. But when I am cancelling the product order itself, then the corresponding subflow is not getting executed. What can be the reason for that? When we are cancelling the order itself then all the service orders should also be revised hence there corresponding logics should also be executed. At least that is the behavious we want to achieve.

Please suggest.

Thanks.

[Gargichatterjee]

One more thing I noticed that, in case of inflight cancel, the service orders, which were there during order decomposition their states are getting changed to scheduled. But, if few of them are already executed and completed, there is no re-execution of those tasks for the undo transactions.

For example, the following I am getting as part of inflight cancel. But what we expect is that, there should be an order task generated which will undo SO0001 as well. Please suggest what is to be done here.

Thanks.

		Current State	After inflight cancel
Product Order	ORD0001	In progress	Cancellation in progress
Order Line Item	ORDL00001
Product Order	PO0001
Service Order	SO0001	Close complete	Close complete
Inflight cancel --->	SO0002	In progress	Scheduled
	SO0003	draft	Scheduled
	SO0004	draft	Scheduled

[ShashankInamdar]

Hi @Gargichatterjee 

I suspect you have not configured the 'Cancel Task Fields' on the Order Task. Please check below for an example. If no Cancel Task Field is configured, on the cancellation, for an already completed Order Task it remains in a completed state. The additional configuration will allow you to put the task back in an 'In Progress' state.

Once the Order Task is back in 'In Progress', the extension subflow can be invoked as shown below ->

Extension subflow -->