Order Management Fallout task integration with ITSM (incidents and requests)

[SrdanMatijevic]

I cannot find any out-of-the-box integrations between the Order Management Fallout task and ITSM tasks (incidents, requests). There aren't even subtasks on the fallout.

The use case is simple: A fallout manager who manages the fallout needs help from different people within the organization. Depending on the fallout cause, an incident or a request associated with the fallout would be raised to track the work.

Am I missing a piece of the Fallout functionality, or is it intended to work in some other way? 

Thanks for the help

[Vishal Jaswal]

Hello @SrdanMatijevic 

You’re right; The fallout process is primarily tied to the order fulfillment lifecycle and does not inherently include mechanisms to create incidents or requests in ITSM: https://www.servicenow.com/community/telecom-articles/order-management-for-telecommunications-fallou...