Order not getting decomposed

[Mahesh_Krishnan]

Hello All:

I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provided by ServiceNow. Everything seems to work fine on the learning instance when I place an order; the correct domain orders and order tasks are getting created; not so in my company's instance. Except for the order line nothing else got created. I checked that the flow "Process Telecom Order Line Item" got triggered and completed successfully.

What else should I be looking at?

Appreciate your assistance in advance!

Mahesh

[ShashankInamdar]

Hi @Mahesh_Krishnan , this may be stating the obvious, but was the order approved? Can you confirm the state of the Order Line Item? From your description it appears the decomposition never happened.

[ShashankInamdar]

You mentioned the "Process Telecom Order Line Item' flow was executed. Can you confirm the 'Decompose Order Line Item' step was successfully executed?

[Mahesh_Krishnan]

Order and order line items are In- Progress state and yes the step that you mention completed successfully.

[ShashankInamdar]

Some basic checks - Can you post the screenshot of the Order Tasks tab/related list for the Order Line Item?

If you are looking at this from the workspace, what loads on the Order Orchestration visualization page?