Order Task Hierarchy

MolayD21
Mega Guru

‎11-02-2023 11:42 PM

Hi Members,

 

Is it possible to maintain parent-child hierarchy among Order Tasks (sn_ind_tmt_orm_order_task) in OMT? I am not talking about Order Planned Task which is recommended for Jeopardy management in OMT.

 

Let's consider a simple use case for activation. There are two activation systems where OMT sends activation request. Can we create a parent order task, whose parent in a domain order, 'Perform Activation' and two children order task 'Activate in System-A' and 'Activate in System-B'? These two children order tasks belongs to the parent order task 'Perform Activation'. Is it a right way to do or any better solution is available?

 

Thanks,

Molay

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ShashankInamdar
ServiceNow Employee
ServiceNow Employee

‎11-03-2023 12:35 AM

Hi @MolayD21 ,

In your example, I am assuming the Activation to System A and System B are at the back of the same Service Spec.

Without Planned Order Task,  would the following work for you?

  • Perform Activation (In Progress)
    • In parallel 
      • System A Activation (In Progress)
      • System B Activation (In Progress)
    • Wait until both tasks completed
  • Perform Activation (Complete)

If these are not off the same Service Spec, the approach will change and you can potentially make use of Stage to create the dependency.

 

Regards

Shashank

 

MolayD21
Mega Guru
In response to ShashankInamdar

‎11-03-2023 03:43 AM

Hello @ShashankInamdar,

 

Yes, those activation works belong to the same service spec. So does it mean that we don't maintain any order task hierarchy? Rather,  the children tasks are created on the domain order on which the parent activation task is created?

 

Regards,

Molay

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