Telecommunication Service Management

Naga14
Tera Contributor

‎11-30-2023 05:20 AM

Hello everyone,
I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?
As we have service bridge to connect two instances is it restricted to only servicenow instances?

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ShashankInamdar
ServiceNow Employee
ServiceNow Employee

‎11-30-2023 05:36 AM - edited ‎11-30-2023 05:43 AM

Hi @Naga14 

I interpreted your question as when using Service Bridge (that comes as part of TSM) - do both the Consumer and Provider needs to have TSM subscription installed?

If this is what you meant to ask, then only the Provider needs the TSM installed. The Consumer ServiceNow instance needs to be on active SKU of some sort (does not have to be TSM).

 

Additional Edit: The ServiceBridge capability is ServiceNow platform specific, as such both the Provider and Consumer needs to be on the ServiceNow platform.

 

Regards

Shashank

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Naga14
Tera Contributor

‎12-20-2023 09:44 PM

Thanks @ShashankInamdar for the clarification.
I am trying to delete the remote task definitions which are created but not able to nor able to inactivate them.Need help.

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