Assessment Simulator Task 3 - Create and Comment on a Record (Content)

[ameychitale]

Hi Team,

Getting this message "Did you add and post a comment?" while validating task

Please help to resolve this 

[GlideFather]

Hi @ameychitale,

the validation is sometimes difficult, what you can try is to create a new incident and be sure that you use the proper user account only (platform user, not sys admin).

What could make the difference here is to create the incident, save it and then add the comment rather than to do all this in one step..

Let me know how it went for you.

PS: If the validation doesn't pass, you can complete the lab at 80 % (unless this would be a prerequisite for later steps) so don't spend too much time on adding comments and move to the next steps. This part isn't worth burning too much time

[GundlapalliV]

I am also getting that error. I Tried what you said but the result is same. Without Completion of this it is we can't able to next one.

[GlideFather]

@GundlapalliV 
@ameychitale 

please refer to posts in this series - Welcome to ServiceNow (Zurich) by @CN-L

• Module 1: Next Experience, Navigation, and Access
• Module 2: Lists and Filters
• Module 3: Forms
• Module 4: Tasks in the Platform
• Module 5: Platform Analytics
• Module 6: Knowledge Base Submission
• Module 7: Service Catalog
• Module 8: Virtual Agent

PS: regarding posting the comment, what you can try is to save the incident, wait and then add that comment. In two steps: 1. create incident, 2. add comment, not everything in one step (posting comment upon creation). And also be sure there's no typo and nor blank space, the comment must be 1:1.

[machariam]

i also got the same problem after following every step,though finally i tried something and it worked,     Just make sure to fill up everything including the comment section at the bottom of the screen then finally submit all at once