Resolved! VTB? How to change an existing Flexible Board into a Guided Board?
VTB? Visual Task BoardsHow to change an existing Flexible Board into a Guided Board?With out re-creating.How do I do this?
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Forum Posts
How do i receive CEUs or PDUs for attending Knowledge 14 or Service Now Classroom or Online Training
How do i receive CEUs or PDUs for attending Knowledge 14 or Service Now Classroom or Online Training
Resolved! Certified Developer exam blueprint?
So I've got myself registered to take the Developer exam this year at K15, however, I have no clue as to the depth and range that the exam will cover. SN provides a blueprint of what to focus on for the Admin exam but, what's the scope of the Develop...
What Job Title should a ServiceNow admin use?
Hi all,I wanted to know what type of a Job Title would be adequate for a ServiceNow admin.So if you are involved with development, deployment, improvement, maintenance and support of the tool.ServiceNow Admin is just too "tool-specific" and ITSM Admi...
how to use for and while loop in jelly tag?
i want to use this for loop inside a jelly tag....... <g:evaluate>var counter=12;var PageCount=50 </g:evaluate> <j:while test="${counter lt; PageCount}"> .................................................. this is not working...... any idea??
How to add Multiple URL's in URL type field? Is it possible to take more than one URL in URL type field?
Hu All, I'm working in Eureka. I've a URL type field on incident form. But, that URL type field takes one URL only. But, I need to add two URL's in the URL type field and it should display as one by one. For Example, I've two URLs: 1- https://www....
Resolved! KB ARTICLE CATEGORY options not appearing
on KB Article orm there are 2 drop down1- topic2- Categorythere are several topics and HR is one of them, i have to add CRS LEARNS as a category for topic HR, but when i am adding CRS LEARNS as category from PERSONALISED CHOICES, its added but not ap...
Resolved! 'Requested for' field to be different for each RITM logged
Has anyone got around this issue... A user adds multiple items to their cart in ESS - the 'Requested for' field for each item is set different (e.g. a PA logging two tickets for members in her team). The REQ and all RITMs log with the 'Requested fo...
Resolved! Script to copy variable answer from a RITM to the parent REQ
We have created a field for 'u_disable_opening_notification' on the REQ form and have also created this same field as a variable on RITMs.This is a yes/no answer and needs to be transferred from the RITM variable to the parent request.We have created...
Escalation within Assignment Groups
Scenario: I have different countries sharing an assignment group for ERP support; we keep their tasks separated based on location. What I am trying to figure out is how do others in the same situation handle escalation within the same assignment grou...
Assignment groups with No(Zero) Incidents are not reflected in the report
Hi,I have created the report with these conditions.Table: IncidentType: Bar ChartGroup By: Assignment GroupAggregation: CountChart Size: SmallDisplay Grid: Ticked (YES)Other Threshold: Show allShow empty columns: Ticked (Yes) Filter conditions:Assig...
Resolved! I have a requirement, to check the assignment group=='servicenow admin'
then i have check the below condition in the BR gs.getUser().isMemberOf('itil') && current.assignment_group==''servicenow admin" here how i can check whether the user is member of 'itil' by using the tables like incident or change request or serv...
Delegations and Approvals
I am sure everyone allows their Approvers to delegate their approvals in ServiceNow. My query is.... What prevents a user from submitting a service request, and approving it for themselves if their Manager has delegated approval to them?
Problem with List Collector(Slush Bucket)
Hi, I am facing a problem with List Collector(Slush Bucket). Problem is of restricting what values that should be displayed in the List collector(slush bucket) field.I have constructed a service catalog item, in which there is a variable of type Lis...
Show 'has attachments' in list view of Incidents
Hi, I've implemented the below...Display Whether Tasks Have Attachments in List View - ServiceNow Wiki But this isn't working for the Incident table. Any ideas?
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