To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...
Hey all, I was trying to do the task from the course on using filters and i followed all the steps as mentioned in the tasks but unfortunately when i run the filter function i didnt get the out come as it shows in the video, i dont have the assigned ...
I am having issues with the lists and filters tasks. It is stating to change the state to in progress and that I should change the status to 10 records. My problem is I see most of them already have in progress as the status, but the one that current...
I have been working through the self-paced CMDB Fundamentals course on NowLearning, I am stuck on the Configure the CMDB Simulator (Rome) > Task 09: Configure Reconciliation Rule. It appears i may not be understanding something simple or there just i...
This step requires me checking sys_properties.list and then change the value to true for glide.db.clone.allow_clone_target. The issue is I need a Target instance as I am learning Cloning in SN. I have looked everywhere I can including the KB Inklin...
Did you filter the list to show in the assigned to column and Service Desk in the Assignment Group column? Did you use the list editor to assign all items in the list to Platform User? Did you filter a new list of all Open incidents to the specified ...
Hello ServiceNow community! I’m Urvashi Jain, currently working as a ServiceNow Developer with 7+ years of experience. Today, I want to share my journey into ServiceNow, how I built my foundation with multiple certifications, and why I believe contin...
I have done the task as per the steps suggested, but I am getting the task as invalid when I submit it. Someone, kindly help me
Is Performance Analytics (PA) Advanced supposed to have a simulator instance? It has lab assignments. The first lab I tried to do in my PDI but my PDI does not have a Survey Scores table so I can't complete it. But there is no button to request a ...
How do learners provide feedback on the Data Privacy, Protection, & Handling 2026 course?
ServiceNow is one of the leading platforms for automating IT service management (ITSM) and streamlining workflows across organizations. One of its most powerful features is the ability to create insightful dashboards and reports that help users visua...
As variáveis criadas no Record Producer também devem estar disponíveis naDefault view da tabela Incident para os registros gerados por esse processo.As variáveis são:Request by;Short Description;Description;Coffee type;Estou fazendo pelo form layout,...
Good morning, I just wanted to briefly follow up on my previous message regarding the Lift Off to Knowledge challenge and the ServiceNow University Tumbler.I’d greatly appreciate any additional guidance you can share on how to improve my chances of r...
Hi Everyone,I need to now where should i navigate to pay the CMP Fee on Now learning.Whenever i login to Now learning there is no red banner that appears on my home page, so i want to know where should i navigate to pay the fees.I have already read t...
