Clarification on ServiceNow CSA Voucher Claim

[ShanmukhaVM]

Hi everyone,

I recently completed the ServiceNow Administration Fundamentals on-demand course through Now Learning and received a Certified System Administrator (CSA) exam voucher. The voucher is valid until February 7, 2026.

However, when I try to claim the voucher, it shows "Pay and Begin" with a fee of 300 USD. I’m unsure if I need to pay this amount to use the voucher or if it’s a technical issue.

Has anyone else faced this, or can someone clarify if the CSA exam voucher should cover the exam fee?

Thanks in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @ShanmukhaVM 

Yes, if you're not working with a partner company, you will need to purchase this voucher. The cost is $300 plus taxes ($54). Once you buy it, you can then book the exam.

[Simon Hendery · Accepted solution]

Hi @ShanmukhaVM 

After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

Note the wait times between attempts.

[Dr Atul G- LNG · Accepted solution]

Yes, you have three reattempts, each costing $100 per attempt. Don't rush into the exam—prepare well and take it when you're confident. @ShanmukhaVM 

[ShanmukhaVM]

Hi,

Thank you for the previous clarification regarding the ServiceNow CSA exam voucher. I have one more question:

I noticed the mention of "Multiple Attempts" next to the exam. Could you please confirm how many attempts are included when using the voucher?

I appreciate your help!

[Simon Hendery · Accepted solution]

Hi @ShanmukhaVM 

After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

Note the wait times between attempts.