Clarification on ServiceNow CSA Voucher Claim

ShanmukhaVM
Tera Contributor

Hi everyone,

I recently completed the ServiceNow Administration Fundamentals on-demand course through Now Learning and received a Certified System Administrator (CSA) exam voucher. The voucher is valid until February 7, 2026.

However, when I try to claim the voucher, it shows "Pay and Begin" with a fee of 300 USD. I’m unsure if I need to pay this amount to use the voucher or if it’s a technical issue.

Has anyone else faced this, or can someone clarify if the CSA exam voucher should cover the exam fee?

Thanks in advance!

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShanmukhaVM 

Yes, if you're not working with a partner company, you will need to purchase this voucher. The cost is $300 plus taxes ($54). Once you buy it, you can then book the exam.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Simon Hendery
Mega Patron
Mega Patron

Hi @ShanmukhaVM 

 

After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

 

Note the wait times between attempts.

View solution in original post

Yes, you have three reattempts, each costing $100 per attempt. Don't rush into the exam—prepare well and take it when you're confident. @ShanmukhaVM 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

7 REPLIES 7

Yes, you have three reattempts, each costing $100 per attempt. Don't rush into the exam—prepare well and take it when you're confident. @ShanmukhaVM 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ShanmukhaVM
Tera Contributor

Hi,

Thank you for the previous clarification regarding the ServiceNow CSA exam voucher. I have one more question:

I noticed the mention of "Multiple Attempts" next to the exam. Could you please confirm how many attempts are included when using the voucher?

I appreciate your help!

Simon Hendery
Mega Patron
Mega Patron

Hi @ShanmukhaVM 

 

After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

 

Note the wait times between attempts.