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‎02-24-2025 06:43 AM
Hi everyone,
I recently completed the ServiceNow Administration Fundamentals on-demand course through Now Learning and received a Certified System Administrator (CSA) exam voucher. The voucher is valid until February 7, 2026.
However, when I try to claim the voucher, it shows "Pay and Begin" with a fee of 300 USD. I’m unsure if I need to pay this amount to use the voucher or if it’s a technical issue.
Has anyone else faced this, or can someone clarify if the CSA exam voucher should cover the exam fee?
Thanks in advance!
Solved! Go to Solution.
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‎02-24-2025 07:13 AM
Hi @ShanmukhaVM
Yes, if you're not working with a partner company, you will need to purchase this voucher. The cost is $300 plus taxes ($54). Once you buy it, you can then book the exam.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-24-2025 11:31 AM
Hi @ShanmukhaVM
After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:
Note the wait times between attempts.
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‎02-24-2025 12:32 PM
Yes, you have three reattempts, each costing $100 per attempt. Don't rush into the exam—prepare well and take it when you're confident. @ShanmukhaVM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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‎02-24-2025 12:32 PM
Yes, you have three reattempts, each costing $100 per attempt. Don't rush into the exam—prepare well and take it when you're confident. @ShanmukhaVM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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‎02-24-2025 07:23 AM
Hi,
Thank you for the previous clarification regarding the ServiceNow CSA exam voucher. I have one more question:
I noticed the mention of "Multiple Attempts" next to the exam. Could you please confirm how many attempts are included when using the voucher?
I appreciate your help!

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‎02-24-2025 11:31 AM
Hi @ShanmukhaVM
After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:
Note the wait times between attempts.