Major Incident Management Implementation (Zurich)

[jacekdal]

Hi, everyone, I need help with my lab instance because I'm stuck on the last step: "Configure existing communication plan definitions". I added 'Communication contact definitions' for Service Desk to all Internal Stakeholder 'Communication plan definitions'. However, the prompt still tells me that I did not do it. Does anybody know what I am missing here? 

[Viraj Hudlikar · Accepted solution]

Hello @jacekdal 

You need to first get filter Communication Plan Definition with Type = Stakeholder, then in all this record under "Communication Contact Definitions" related list you need to create a new entry with Type = User and User = Service Desk.

Once all these 3 records are created your validation will get pass. 

In case if you have already done the above step properly and still validation is not passed you can raise a case in now learning itself and from backend that validation if its stuck or not getting validated will be corrected and you will be good with the task.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[jacekdal]

Hi Viraj, the validation passed. I did not pay attention to the details: the lab requirement says "the Service Desk user should be included in all internal stakeholder communications", and not the service desk group. Thank you very much for the hint.