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Forum Posts

Requested For' in Service Catalog

HI All,Am having a similar issue here. I have a 'Requested for' field which is part of a variable set. Now when a request is submitted the requested for' in the request form is different to the 'Requested for' variable. (Hope this makes sense). So i ...

harish11 by Mega Expert
  • 1824 Views
  • 4 replies
  • 0 helpfuls

Resolved! The requested for shows incorrect on Request

I have a bit of an issue at the moment with the requested for field.We use two fields on the request:Requested By - Default is the current USERIDRequested For - default is blankOn the actual request the requested by is the user raising the request an...

Change Text Color CMS

Hi,I'm struggling to change color in the Header Menu and the Portal - Block Menu (see attached screen shot). Is anyone able to assist with where in the Content Mgmt System module i shall go? I've tried Style sheets since I found another thread about ...

Resolved! Glide record taking a long time to process

I need a little help to try and work out why a glide record I have created is taking a long time to process.Background - I've set up a request for ServiceNow access.   Part of this request is to replace an existing persons license, so I am capturing ...

Calculate combined duration

Hi all,A simple query for many..although it escapes me..(i have trawled the forums and unable to locate a defined answer).Question:I have 3 duration type fields (x, y and z) and wish to add these together to reveal a combined duration field (a). Soun...

Rshear by Kilo Expert
  • 2069 Views
  • 7 replies
  • 0 helpfuls

Searching for a list of what a user can approve

I have been asked to change a user so they can replace a current user approvals with the Catalogue.   They do not know which items or where they approve, so I am looking to see if there is somewhere I can report on a user and where they are in the ap...

ellisona by Kilo Explorer
  • 1424 Views
  • 1 replies
  • 0 helpfuls

Best way to handle other instances - 3rd parties

All,As more and more companies are adopting ServiceNow (SN) as their ITSM tool set a lot of our 3rd party suppliers & partners are using SN.In our instance we currently have it set so that if a caller replies to an email with the INC number in the su...

Rshear by Kilo Expert
  • 1296 Views
  • 4 replies
  • 0 helpfuls

Chasing up Pending Approvals

Hello,We have a workflow in Change Management whereby email approvals are sent to various approvers.   However, sometimes an approver does not reply and causes the change to not progress.Is it possible for an automated rule or task to resend the init...

hong_cheung by Kilo Explorer
  • 3294 Views
  • 7 replies
  • 0 helpfuls

Resolved! Alert when Changing the Category

Hi,   I want a pop-up alert to be displayed when a users changes the Category and/or Subcategory to warn them that this will clear the description field.     I have created a client script with the…

GUPE by Kilo Explorer
  • 1455 Views
  • 8 replies
  • 0 helpfuls

CC'd e-mails

Hi,Me again, does anyone know how we stop calls being logged where ServiceNOW has been CC'd in to the e-mail?

GUPE by Kilo Explorer
  • 1312 Views
  • 4 replies
  • 0 helpfuls

Setting the Default Location

Hi,Does anyone know how i can get the location field to auto-populate with the customers location.We previously had a default value and i have now removed this so the location shows as blank but I want to link this to the users location.Any help or a...

GUPE by Kilo Explorer
  • 1489 Views
  • 2 replies
  • 0 helpfuls