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Forum Posts

Servicenow how to video

Hi Everyone,I have started to putting together some how to video's on simple things to do in Service now and will build up from there. It is on my blog www.itilbegood.com. I would love to get any feedback on these videos.Thanks,Andrew Shepherd

ashep99 by Mega Expert
  • 1715 Views
  • 15 replies
  • 3 helpfuls

Standard Chatbot feature in ServiceNow?

Hello All,I have read many forums where ServiceNow as Application can intergrate loads of third party AI's or ChatBot with scripting etc. Can anybody tell me does ServiceNow have any standard feature of ChatBot which advices users or answers to their...

vineetnano by Kilo Explorer
  • 2959 Views
  • 5 replies
  • 1 helpfuls

How to convert date format

Hello all,I have an inbound action which reads content of the email and populates a table with the information from the email body.My issues is that the email contains long format date e.g. 24th March 2014 at 23:59hrs and I need to convert this to sh...

sheths by Kilo Explorer
  • 11869 Views
  • 20 replies
  • 3 helpfuls

Service Requests

Hi all,looking for some expertise, knowledge or experience in implementing Service Now in managing a Service Request process. Looking for new ideas, thoughts and possible opportunities to automate service requests.

hvk by Mega Contributor
  • 806 Views
  • 4 replies
  • 2 helpfuls

OLA what are your thoughts?

Hi AllDo you have OLA (operational level agreements) configured like SLAs or just as a "paper agreement" outlining roles and responsibilities?? SLAs are the agreements we have with our service providers but what agreements are in place when incidents...

kjohnson1 by Kilo Explorer
  • 2008 Views
  • 3 replies
  • 0 helpfuls

ServiceNow Partner Company

Hi All We are looking for a partner company to assist us with the management of our ServiceNow Instances. Can anyone recommend any particular company ?   Kind RegardsAmna Zaidi

amna by Kilo Explorer
  • 724 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action to open a URL

Hi, Im trying to get my form link UI Action to open a URL, where the end of the URL name changes dependant on whats in a field on the form.I can get it open, but, unfortunately Im struggling with the passing the number to the end of it.The field on t...