Hi Team, Can anyone help if it's possible to pop up the Date picker on clicking the Field (rather than clicking on the date picker)Thank you
Hi,I wondered if there are any plans for a Servicenow meeting in London any time soon?
Hi Everyone,I have started to putting together some how to video's on simple things to do in Service now and will build up from there. It is on my blog www.itilbegood.com. I would love to get any feedback on these videos.Thanks,Andrew Shepherd
Hello All,I have read many forums where ServiceNow as Application can intergrate loads of third party AI's or ChatBot with scripting etc. Can anybody tell me does ServiceNow have any standard feature of ChatBot which advices users or answers to their...
At present, you can only add a delegate to your own user record (unless you are admin)I want to allow a group of people IE Service Desk to be able to create and write to a users delegate record.So I created a new ACL for sys_user_delegate Create Reco...
Hi I was look if I can get RITM variables on report to Requested Item table . Has anyone tried yet.
Hello all,I have an inbound action which reads content of the email and populates a table with the information from the email body.My issues is that the email contains long format date e.g. 24th March 2014 at 23:59hrs and I need to convert this to sh...
Hi all,looking for some expertise, knowledge or experience in implementing Service Now in managing a Service Request process. Looking for new ideas, thoughts and possible opportunities to automate service requests.
The create incident button is showing all the time even though Helpful? has not been checked as No.This property is checked Show "Create Incident" link after a Knowledge article is rated not helpful.Any ideas?
Hi AllDo you have OLA (operational level agreements) configured like SLAs or just as a "paper agreement" outlining roles and responsibilities?? SLAs are the agreements we have with our service providers but what agreements are in place when incidents...
Hi All We are looking for a partner company to assist us with the management of our ServiceNow Instances. Can anyone recommend any particular company ? Kind RegardsAmna Zaidi
Hi, Im trying to get my form link UI Action to open a URL, where the end of the URL name changes dependant on whats in a field on the form.I can get it open, but, unfortunately Im struggling with the passing the number to the end of it.The field on t...
I am tryig to use 'user query' before business rule, but getting confused how to restrict to 2 fields to show active and inactive users and remaining all fields where we are referring user table should show only active users. please some one help me ...
Where do we insert the Verdana=verdana,Geneva; value for switching the default font for the Tiny MCE v.4.0.26 from Arial?
Out of the box Service Now updates Additional Comments with e-mails sent into a ticket. This means they are sent to the customer. I want to stop this by getting e-mails added as Work Notes instead. How do I go about doing this?
