When our users log an Incident on ESS they complete the form and click Submit (see attachments). They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.The tim...
Hi AllI have a query as to whether a report can be run to show all userids that have updated a ticket and then filter out for specific users?I can get the last updated but this isn't going to provide me what I need.Any ideas would be much appreciated...
I'm trying to create a report on the sc_req_item, to show certain RITMs. See below:I want to put another filter condition on for the Scheduled Release version field, so it doesn't show any RITMs where 'iCABS Next Generation Release' is in the field...
I have a variable called revoke_date which is a date field.After entering the date on the request form as todays date, or another date, the item gets set up and when I open the item, the date shows as it was entered on the form.If I save the form, or...
HI All,Am having a similar issue here. I have a 'Requested for' field which is part of a variable set. Now when a request is submitted the requested for' in the request form is different to the 'Requested for' variable. (Hope this makes sense). So i ...
I have a bit of an issue at the moment with the requested for field.We use two fields on the request:Requested By - Default is the current USERIDRequested For - default is blankOn the actual request the requested by is the user raising the request an...
Hi thereI have a workflow which creates a new record:var snuser = new GlideRecord('sys_user');snuser.initialize();snuser.first_name = current.variables.first_name;snuser.last_name = current.variables.last_name;snuser.location = current.variables.loca...
Hi,I'm struggling to change color in the Header Menu and the Portal - Block Menu (see attached screen shot). Is anyone able to assist with where in the Content Mgmt System module i shall go? I've tried Style sheets since I found another thread about ...
I need a little help to try and work out why a glide record I have created is taking a long time to process.Background - I've set up a request for ServiceNow access. Part of this request is to replace an existing persons license, so I am capturing ...
I want to create a link from left hand pane called My Assets which will show All Assets with the same location as the current logged in user.I know from Dublin you can download and install something called Simple Separation but we are on Calgary so t...
Hi all,A simple query for many..although it escapes me..(i have trawled the forums and unable to locate a defined answer).Question:I have 3 duration type fields (x, y and z) and wish to add these together to reveal a combined duration field (a). Soun...
I have been asked to change a user so they can replace a current user approvals with the Catalogue. They do not know which items or where they approve, so I am looking to see if there is somewhere I can report on a user and where they are in the ap...
All,As more and more companies are adopting ServiceNow (SN) as their ITSM tool set a lot of our 3rd party suppliers & partners are using SN.In our instance we currently have it set so that if a caller replies to an email with the INC number in the su...
Hello,We have a workflow in Change Management whereby email approvals are sent to various approvers. However, sometimes an approver does not reply and causes the change to not progress.Is it possible for an automated rule or task to resend the init...
Hi, I want a pop-up alert to be displayed when a users changes the Category and/or Subcategory to warn them that this will clear the description field. I have created a client script with the…
