I have created an SLA schedule to hold all of our UK Holidays, and added this to a schedule for the UK for the work hours (the UK holidays is a child of the United Kingdom schedule)I'm just about to add the UK 2015 public holidays, and I've come acro...
All,As more and more companies are adopting ServiceNow (SN) as their ITSM tool set a lot of our 3rd party suppliers & partners are using SN.In our instance we currently have it set so that if a caller replies to an email with the INC number in the su...
Hello,We have a workflow in Change Management whereby email approvals are sent to various approvers. However, sometimes an approver does not reply and causes the change to not progress.Is it possible for an automated rule or task to resend the init...
Hi,When creating a Knowledge Article in Google Chrome version 34.0.1847.131 m , the insert/modify link is not progressing. It's stuck on 'loading'.This works fine in Internet Explorer 9.Any ideas? (other than the obvious, don't use Google Chrome 8-...
Hi,We currently have a high number of closure codes and not all of them are universal to every assignment group. Therefore what I would like to do is restrict these closure codes depended on the assignment group the closure codes relate to.Has anyone...
Hi, I want a pop-up alert to be displayed when a users changes the Category and/or Subcategory to warn them that this will clear the description field. I have created a client script with the…
Hi,Me again, does anyone know how we stop calls being logged where ServiceNOW has been CC'd in to the e-mail?
Hi,Does anyone know how i can get the location field to auto-populate with the customers location.We previously had a default value and i have now removed this so the location shows as blank but I want to link this to the users location.Any help or a...
Hi,we are currently in UAT testing for Chat and before we go live i want to remove any of the old Public chat rooms that have been created.I have looked on the Wiki and on the community page but am still unable to find how I do this.Can anyone help m...
