What does "unsupported" really mean?

The Helsinki End of Life (EOL) notifications sent in December 2017 triggered questions from our customers regarding what "unsupported" really means. There was concern that "unsupported" meant we no lo...

Q1 2018 Quarterly Patching Targets

The Quarterly Patching Program (QPP) schedules patches to make sure customer instances are up-to-date with the latest in security and performance fixes. In Q1-2018, ServiceNow will patch customer inst...

Keeping contacts up-to-date for critical Patching & Upgrades notifications

IT and Support Teams are constantly changing and evolving and who was once in charge of patching and upgrading instances, may be on a different project, team, or even no longer with the company. So to...

Q4 Security Patching Underway

With October being National CyberSecurity Month, the Patching and Upgrades team is highlighting the series of security patches ServiceNow is deploying in Q4.These patches bring the latest in security ...

Modifying the Target Version on Your QPP Change Requests

In order to help you better manage quarterly patching and upgrades, we've provided the ability to modify the target version of an existing upgrade change request. This new feature applies to quarterly...

Updated Q4 2016 Quarterly Patching Targets

As part of our ongoing effort to keep your instances on the latest patch versions for security, vulnerability and performance, ServiceNow has deemed it necessary to change the Q4 2016 Geneva and Helsi...

Q4 2016 Quarterly Patching Targets

As part of the Quarterly Patching Program in Q4, ServiceNow will patch instances to the specified patch targets below. We encourage you to patch earlier than the dates specified in your COM record to ...

Prioritizing Your Skipped Updates After an Upgrade

The Helsinki release includes the Upgrade History module that tracks every upgrade that has been made to an instance. You can use it to resolve conflicts and, thanks to a prefiltered list, review skip...

Q1 2016 Patch Targets

Geneva — is now available!A new ServiceNow release - Geneva - is now available. Learn more about it here https://community.servicenow.com/docs/DOC-4562 . Customers who upgrade to Geneva will be patche...

Introduction to the Quarterly Patching Program

The Quarterly Patching program schedules patches in intervals throughout the year to make sure that your instance is up-to-date with the latest security, performance, and availability hot fixes and pa...

Updates made to the Entitlement process on HI

The new "Customer Self-Service Portal: Manage Upgrades" video provides a demonstration of the new streamlined process for requesting version entitlement for an instance. Before this update, entitlemen...

Get your Form Designer back after Upgrading

If you are upgrading your instance from a version prior to Eureka, you may have noticed that when you navigate to Personalize > Form Design, the form designer is missing from your context menu. The re...

Using a Sub-production instance as a guideline for upgrading a Prod instance to Fuji

Upgrading a Production instance to Fuji may take unexpectedly long when you use a sub-production upgrade time as a guideline. The reason it is taking such a long time is because in clones to sub-produ...

What to do if Fuji (or the latest release) is not on your list of available upgrades

ServiceNow Fuji is available. In fact, Fuji Patch 3 was released this week and you can find all of the release notes with information about the issues and problems fixed in each patch. Upgrading your ...