Q4 2016 Quarterly Patching Targets

As part of the Quarterly Patching Program in Q4, ServiceNow will patch instances to the specified patch targets below. We encourage you to patch earlier than the dates specified in your COM record to ...

Prioritizing Your Skipped Updates After an Upgrade

The Helsinki release includes the Upgrade History module that tracks every upgrade that has been made to an instance. You can use it to resolve conflicts and, thanks to a prefiltered list, review skip...

Q1 2016 Patch Targets

Geneva — is now available!A new ServiceNow release - Geneva - is now available. Learn more about it here https://community.servicenow.com/docs/DOC-4562 . Customers who upgrade to Geneva will be patche...

Introduction to the Quarterly Patching Program

The Quarterly Patching program schedules patches in intervals throughout the year to make sure that your instance is up-to-date with the latest security, performance, and availability hot fixes and pa...

Updates made to the Entitlement process on HI

The new "Customer Self-Service Portal: Manage Upgrades" video provides a demonstration of the new streamlined process for requesting version entitlement for an instance. Before this update, entitlemen...

Get your Form Designer back after Upgrading

If you are upgrading your instance from a version prior to Eureka, you may have noticed that when you navigate to Personalize > Form Design, the form designer is missing from your context menu. The re...

Using a Sub-production instance as a guideline for upgrading a Prod instance to Fuji

Upgrading a Production instance to Fuji may take unexpectedly long when you use a sub-production upgrade time as a guideline. The reason it is taking such a long time is because in clones to sub-produ...

What to do if Fuji (or the latest release) is not on your list of available upgrades

ServiceNow Fuji is available. In fact, Fuji Patch 3 was released this week and you can find all of the release notes with information about the issues and problems fixed in each patch. Upgrading your ...

Managing upgrades in the Customer Self-Service Portal

"I don't think you'll ever have a perfect world because we humans are prone to error, and so we're always in search of an upgrade." -Henry Rollins The Instance Upgrade Management dashboard is a great ...

Catalog categories being traced by update sets

Translating instances has always been of importance. After all, what good is working on an instance where you have to google the translation of every fourth word. Translated text fields allow the same...

Upgrades and their relation to customizations: Updated for Geneva

Often times when reviewing their upgrade history, customers will notice records that were skipped during the upgrade. This tends to start the waterfall of questions around why the upgrade to a specifi...

Technical Support and commenting on a Change Request in Hi

Lately we have been seeing incidents raised after comments made in a Change Request, where Technical Support is expected to see those updates. This is not the case as ServiceNow Technical Support main...

Take a page from the history books with the Upgrade History module

To make the upgrading process easier, you should obtain as much information as you can from the ServiceNow Upgrade History module. This module tracks all upgrades applied to an instance. Each record a...

Manage your upgrades with the Instance Upgrade Management Dashboard

We have replaced the Upgrade an Instance option in Self-Service with a new Instance Upgrade Management Dashboard. It is the hub for managing upgrades on all production and sub-production instances own...