Kickstart Your Australia Release - Impact Value Acceleration

[Mike Scully]

Go deeper into the Australia Release innovations for Impact, our AI and human-powered Value Acceleration , Customer Success solution!

<<< Go to the Complete Kickstart Your Australia Release Guide

The innovations in the Impact Value Acceleration Suite needed their own blog post!

• About Impact
  Impact Value Acceleration     |     Accelerate time to value     |     Close the value gap 

BLOG -- ServiceNow Impact: What's New in the Australia Release 

• Impact and AI
  New - Implementation Agent  (Powered by NowAssist)  - Get clear guidance with AI-powered recommendations that tell you where to start. Install Implementation Agent 
  Now Assist for Impact release notes 
  Roles Installed with Impact 
• Migrate from Impact Digital Experience to the Impact Store App
  Impact Store App - inspired by customer feedback this is a new way for customers to access Impact directly within your production instance. With this release, Impact integrates seamlessly with existing ServiceNow applications, delivering a smoother and more connected experience.
   

New in the Australia release

• Initiatives and Accelerators 
  • Jumpstart Your Impact Platform Health 
  • Jumpstart Your Data Privacy 
  • Jumpstart Your Walk-up Experience 
  • Jumpstart Your Digital Product Release 
  • Jumpstart Your Modern Change Management 
  • Jumpstart Your Major Incident Management 
  • Jumpstart Your CSDM for Service Operations 
  • Jumpstart Your Integration Hub 
  • Jumpstart Your External Content Connectors (XCC) 
     
  • Recent Technical Accelerators you may have missed:
  • Jumpstart Your CSDM: Crawl 
  • Jumpstart Your External Content Connectors (XCC) 
  • Jumpstart Your Now Assist in Document Intelligence 
  • Jumpstart Your Strategic Portfolio Management Project Workspace 
  • Jumpstart Your Workflow Automation Playbooks
  • Jumpstart Your Employee Journey Management
  • Jumpstart Your Knowledge Management
  • Jumpstart Your GenAI
  • Jumpstart Your AI Agent Studio
  • UX Why it Matters and How to Apply It
  • Extend Your AI Search

• Strategic Accelerators
• OCM: Preparing for Change 
• Adopt AI Governance 

• Recent Strategic Accelerators you may have missed:
• ITOM Maturity Accelerator

• Architecture Accelerators
• Assess Your CSDM Maturity 
• CSDM Data Modeling 
• UX: Optimize Your Portal with Usage Insights 
• UX: Virtual Agent Experience Deisgn or Review 

• Impact Digital Experience
• Impact Digital Instance (formerly Impact Digital Experience) 
• Impact  Recommendations List 

• Impact Store Application
• How to get started with Impact Store application 
• Work items in the Impact Store Application 
• Initiatives Catalog 

• Platform Health
• Scan Engine  |   Scan Engine community article 
• Impact Health Store App release notes   
• Fix Scan Engine Findings with Now Assist 
• Now Assist for Platform Health 
• HealthScan 
• Impact Developer Support 
• Impact Instance Observer   |  What is Instance Observer?   | Instance Observer Impact Academy 
• Instance Observer: Alerting enhancements  (Guided  |  Advanced and Total )

• Value Management
• Value management 
• Value reporting enhancements
• Gen AI based outcome summarization 
• Value reports 

• Product Adoption
• Product adoption for the Impact Store Application 
• Product adoption roadmaps   | PAR in IDI    |  PAR in Store App 
• Impact Capability maps  |  Manage Capability Maps in IDI  |  Manage Capability Maps in Store App 

• Consumption Report
• Consumption report 
• Gen AI based consumption report summarization 

• Service Exchange (formerly Service Bridge
• Service Exchange  Secure data transfer using Service Exchange 

• Premium Support
• Preventative Care Preventive Care available with activation. Contact your Impact Customer Support Manager for additional information. 

Talk with your Impact Squad about the Jumpstart Your Upgrade Accelerator 

This was just Impact Value Acceleration Solution, click to view my entire Kickstart Your Australia Release Guide

[EvaSNOW]

@Mike Scully , 

Really great overview—thank you for putting this together.

I especially appreciate how clearly this highlights the continued evolution of Impact from a set of resources into a more integrated, outcome-driven experience within the platform. The addition of capabilities like the Implementation Agent and the Impact Store App feels like a meaningful step toward making value acceleration more actionable and easier to operationalize day-to-day. 

From a CSM perspective, it’s exciting to see how these updates can help bridge the gap between insight and execution—whether that’s through faster identification of where to start, or by making accelerators and recommendations more accessible directly within the instance. The breadth of new Jumpstart and strategic accelerators also provides a strong foundation to drive more targeted adoption conversations with customers.

Looking forward to seeing how teams leverage these capabilities to drive faster time to value and more measurable outcomes with customers. Thanks again for sharing such a comprehensive update!