Lately we have been seeing incidents raised after comments made in a
Change Request, where Technical Support is expected to see those
updates. This is not the case as ServiceNow Technical Support main...
To make the upgrading process easier, you should obtain as much
information as you can from the ServiceNow Upgrade History module. This
module tracks all upgrades applied to an instance. Each record a...
We have replaced the Upgrade an Instance option in Self-Service with a
new Instance Upgrade Management Dashboard. It is the hub for managing
upgrades on all production and sub-production instances own...