Upgrades and Patching blogs

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Blog Articles

Technical Support and commenting on a Change Request in Hi

Lately we have been seeing incidents raised after comments made in a Change Request, where Technical Support is expected to see those updates. This is not the case as ServiceNow Technical Support main...

Take a page from the history books with the Upgrade History module

To make the upgrading process easier, you should obtain as much information as you can from the ServiceNow Upgrade History module. This module tracks all upgrades applied to an instance. Each record a...

Manage your upgrades with the Instance Upgrade Management Dashboard

We have replaced the Upgrade an Instance option in Self-Service with a new Instance Upgrade Management Dashboard. It is the hub for managing upgrades on all production and sub-production instances own...