The Issue, Action, and Request Change tables are extended from the Task table, whereas the Risk and Decision tables are independent. This causes a mismatch in the backend name of the State field between the Risk/Decision tables and the others. To add...
Can anyone please help me to know what should be the standard response time for existing incident form while loading/new incident form during form load. I think it should be 6 seconds,
We are having some issues deploying the last update. anyone else experience it?
I have a requirement:when we open the ESC portal, the MFA (Multi-Factor Authentication) popup appears immediately. Because of this, informational and warning messages are not visible to the user.I want to change the positioning of the MFA popup to re...
Hello,As part of our ServiceNow instance management, I would like to request guidance regarding the upcoming upgrades:Should we plan to upgrade to Xanadu by the end of 2025,or would it be more advisable to wait directly for the release of Australia?T...
Hi Experts, I’m looking for best practices or a structured process for reviewing ServiceNow release notes, especially around enhancements and new features—and how to effectively plan follow-up actions (e.g., evaluating impact, training, backlog groo...
After Yokohama upgrade we are getting a pop up as "Security Update: MFA ImplementationTo enhance the security of your instance, we'll enable Multi-Factor Authentication (MFA) for all users performing non-SSO login in the instance. For more informatio...
After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"
In this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563844#mcetoc_1irbns9a83i When doing an install on a 2 node system with 4 -8 JVMs for Servicenow on each directory do I have other options for this install call l...
Hi everyone,We are currently working with the BCM module and looking into the different Assessment Types. I noticed that there are both Legacy Assessments and Smart Assessments.My questions are:Do Smart Assessments provide all the functionalities tha...
Smart Assessment Dependency (com.sn_smart_asmt_dep) plugin is not available in app manager and unable to find in the instance manager request plugin module as well. please help me to get this installed as I want to add post assessment actions automa...
Hi everyone, After doing the following I am now unable to switch back to the Next Experience and only have the option to switch between UI15 and UI16. I was previously on Next experience but wanted users to have the option to switch between UI16 and...
I am trying to run a simple atf test case that opens a service portal page, it is working on my personal Pdi perfectly but on another instance it gives this error whenever I try to open any service portal page: This step failed because the client err...
I can not login to Zurich version PDI, whenever I try to do it via passkey it is showing issue with Web Authentication, then if try with Authenticator app code then it is redirecting me back to login page again.
