Hi Team, I'm unable to see any changes on Task table and how to check parent task could you please clarify this one(function executeRule(current, previous /*null when async*/) { if (current.parent) { var parentTask = new GlideRecord('task')...
Hi, I was contacted by a Senior Information Systems Engineer in 5400 Tech Ops Infrastructure about a diagnose on a zscaler issue. Subsequently a file was copied to my hard drive and I have been asked t share a folder via team chat. Just wanted to dou...
when i upgrade to zunrich,why i can't filter by tags in CSM Workspace,this tag column show 'This column can't be filtered'
Good Afternoon, I have found a couple errors within the Lab instructions in ServiceNow University which prevents me from completing a couple courses, who can I email these errors to get these fixed or to get alternative instructions so that I can com...
I added the following script in the client controller to capture MRVS values in the custom widget; however, the values entered by the user are not being captured upon submission of the catalog item.function ($scope, $http, spUtil, nowAttachmentHandle...
I added the following script in the client controller to capture MRVS values in the custom widget; however, the values entered by the user are not being captured upon submission of the catalog item.function ($scope, $http, spUtil, nowAttachmentHandle...
Hello Experts, Since the upgrade to te Utah release I've encounter this "problem" where the worknotes in the activity stream on the CSM Workspace does not have the yellow background anymore. By searching about this I've encounter the system propertie...
I cloned the out-of-the-box widget to capture MRVS values when a request is submitted. However, the values entered by the user are not being captured on submission, and the custom portal throws an error.If I switch back to the OOTB widget record, it ...
Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...
Hi Team, nothing is showing up in adoption blue print. We are currently in glide-yokohama-12-18-2024__patch7-hotfix2b-10-21-2025 version. Can you please check and suggest what's wrong.
Unfortunately the plugin was not activated.
Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...
Recently our instance was upgraded to the Xanadu version but after that the Flows are not working correctly. The value of some fields of trigger record in some actions are coming as empty even though I know they are not empty. At the first step, ther...
Hi Team,In HR Case we have a customised field and when it is marked true the hr case should not be visible to other users apart the assignment group manager and assigned to.We identified a strange behaviour with the Email section in Activity Stream i...