After Zurich upgrade Knowledge articles are not shown through AI search in portal unless you click on Knowledge in Source Filter. How can this get solved?
Hopefully this is the right forum. A customer received an email that their instance is scheduled for an update: "Maintenance notification: Address the Performance Impact Due to ScriptEnginesTables Cache Size Be informed • No downtime • November 20...
Hi Community, I'v been reading conflicting information online for upgrading DemoHub and instances. My main question is do we have to completely zBoot and reinstall DemoHub from scratch every time we move to a major release? (i.e. upgrading form Xana...
I’m posting on behalf of a customer who is looking to improve visibility into core platform and application changes—specifically hot fixes, patches, upgrades, and security updates published on the ServiceNow Support site. Their goal is to auto...
Hello Team,I have installed the Business Continuity Management (BCM) plugin in ServiceNow; however, I am unable to see the BCM workspace or any related tables such as Impact Analysis, Plan tables, etc. Could you please guide me if I might have missed...
Not sure I am in the right place. We are testing the Zurich upgrade prior to adoption and we have noticed "a new feature" within the Compliance modules. When an Indicator Task is closed as FAIL, the system is generating two Issues: One is associated...
Hi ServiceNow Wizards, We have just upgraded to Xanadu at work, and I noticed the 'New UI feature: Migrate now'. I have looked at the DOCS, and there is only one page for this, which does not explain in much detail what the' Migrate Now' actually doe...
Hi everyone, As of September 2024, ServiceNow deprecated the "Instance Security Center" and replaced it with the "ServiceNow Security Center". (Source) We redirected the /isc to a 404 page a few years ago but I still see traces in the system (and ski...
Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...
After the Zurich upgrade, users are experiencing issues with scheduled and manual report exports. When exporting the report my report as a PDF, the export fails with the error “Export Failed”, and the report data appears misaligned.The issue occurs ...
Anyone else seeing syntax issues after upgrading to Zurich from Yokohama?
Why was Schedule Job "Table Cleaner" disabled by system during our Xanadu to Yokohama upgrade?We upgraded 4 instances staggered in July, August, September and all had the Table Cleaner job disabled by 'system' at 01:00:07 am during our upgrade. It w...
Hi everyone,I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.Could anyone share:What clone-related questions are usually asked in interviews?What key p...
SP colors change from dev to prod. Same page in both instances but i found two different hotfix version on Yoko patch 7 hotfix 2a and the other patch 7 hotfix 2. Could this be why the pages are two differing colors. I looked at the properties of the...
My issue is I want to request New Instance but not able to open the page developer.servicenow.com itself.
