Hello all, Good Morning.Recently, we have clone our test instance with Prod.Before that I have taken back-up of ecc_agent and ecc_agent_capability table's xml back-up and while I am trying to import them back to the test instance post clone, I am get...
Hi all, I am asking if there is a method to apply condition to page route map like for certain users, page route map will activate and for others page route map don't because currently, I have a universal service portal, all customer has access to i...
Hello Folks, We are planning to upgrade to Australia version. As a part of validation activity, i need a sample template or checklist which we can refer pre and post upgrade.If anyone has checklist in a form of excel would be great to have.
We recently upgraded to Australia and have noticed the Special Handling Notes are now appearing incorrectly as html instead of the rich text format as expected and as it worked previously. I created a new SHN to verify if maybe previous ones were j...
Hello Community,After upgrading our instance to the Australia release, we noticed that reCAPTCHA is no longer displaying on our external user registration page.To investigate, we also created a new external user registration page, but reCAPTCHA still...
Hi !Im currently in Zurich version of ServiceNow and im just new to the Platform Analytics. I want to know on how can i able to convert some of my reports specially the one which made from customs like (custom tables, build in scripting, combined fro...
For years, the ServiceNow developer community and official training modules have hammered home a golden rule: Avoid using GlideRecord in Client Scripts. We are taught to use GlideAjax with asynchronous XMLHttpRequests to keep the browser responsive ...
I have a PDI that I've kept live and kept upgrading. Since Australia, Quotes no longer display properly. Other people in my organization who are also using the SOMT modules are having the same issues. I tried installing the patches to Australia today...
Hi All, After upgrading one of our instances to the Australia version, we observed a UI change in the Multi-Row Variable Set (MRVS). The “Add” and “Remove All” buttons are now aligned to the right, whereas in the previous instance they were aligned t...
Hi All, Hoping you can help. Since upgrading to Australia Patch 2 on our Non prod instance, most of our available fields have become read only. Below are 2 examples from our Dev and Prod instances. Has this happened to anyone else and does anyone h...
I have added the following JavaScript libraries to the ServiceNow widget dependencies:https://d3js.org/d3.v7.min.jshttps://unpkg.com/d3-flextree@2.1.2/build/d3-flextree.jshttps://unpkg.com/d3-org-chart@3.1.1/build/d3-org-chart.min.jsIs it safe to use...
I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...
I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.However, when the ATF runs using the Client Test Runner, the Client Script ...
We just upgraded our dev instance to Yokohama (from Xanadu) and after a store sync we found that there are 167 (!) store apps to update. I know of some scripts floating around that can do this, but I am always afraid of using them, because often thes...
My PDI https://dev219191.service-now.com is not letting me install any plugin fro developer website directly. Also, today I got an email stating i need to save my work and release by tomorrow otherwise it will be retired due to techncial issues. Is ...