NS Admin role
How to grsnt a user NS Admin role
Forum Posts
issues in Microsoft graph spoke
We had set up the Microsoft graph spoke.set up the azure id.and then tried to use the Post incident details action in flow designer for posting the update in incident to the teams channel. but we are getting the below error and it is not working, any...
UI Looks Different After Clone
Hi ,After completing a recent instance clone, I noticed that the UI looks different compared to the source instance. The cloned instance came up using Core UI by default. I updated my user preferences to switch to Next Experience, but the interface s...
Need Step‑by‑Step Guidance for ServiceNow Upgrade to Zurich (First Time Managing Upgrade)
Hi Experts,I’ve been assigned to lead the ServiceNow upgrade activity for a new project with around 15,000 active users.We are planning to upgrade our instances from Yokohama to the Zurich release.This is my first time handling a full upgrade, and al...
Resolved! System cloning and version upgrade
Hi Team, I am new to servicenow instance cloning and version upgrade.Kindly guide me how can I start for successful path.if any one having in detail documentation please share with me,that would be great and appreciate. Thanks in advance for your sup...
Unable to change the header Background color
Hi Team, Recently we have cloned dev instance, Header background has updated as per prod. I am trying to change the background color in dev. 1. Theme is created. 2. Style is created 3. then added my style in my theme 4. I have created a system pr...
Resolved! Can a Sandbox instance be used to build Upgrade Plans?
We have Dev -> Test -> Prod instances, but we also have a fourth Sandbox instance that sits outside our development/promotion path. I suspect I already know the answer to this, but I'll ask anyway:Is it possible to set our Sandbox instance as the Bui...
Text search not working for new record
In our company's ServiceNow environment, text search on an existing table used to work normally. Recently, however, while text search can still retrieve old records from the same table, it fails to find new ones. New records are retrievable using oth...
Best Practices and Steps to Clone a ServiceNow Development Instance from Production
ServiceNow Instance Cloning: Complete Guide to Clone Dev from ProductionThis guide explains the complete process of cloning a Development (DEV) instance from a Production (PROD) instance in ServiceNow. Instance cloning is an essential administrative ...
Tarefa Formulários
No Service Now University não consigo concluir a tarefa Tarefa Formulários mesmo apos preencher os campos devidamente.
Resolved! After Zurich upgrade, user tried to upload 2 images from other instance as xml
After upgrade to Zurich , user tried to upload images to db_image table from other instance using xml and found following error messageSkipping record for table db_image and id 235e18620f610110580c95758b767e69 - permission deniedSkipping record for ...
Libraries
I am using the following external libraries in a ServiceNow widget:https://d3js.org/d3.v7.min.jshttps://unpkg.com/d3-flextree@2.1.2/build/d3-flextree.jshttps://unpkg.com/d3-org-chart@3.1.1/build/d3-org-chart.min.jsCurrently, I have added these librar...
Tarefa Envio da base de conhecimento - Failed
No Service Now University não consigo concluir a tarefa de envio de base de conhecimento mesmo após preencher os campos devidos.
Resolved! ServiceNow Display issue (Banner) post Zurich Upgrade
Dear All, One of the issue reported by the user in our ServiceNow Environment which currently upgraded to Zurich last month .Issue was the description details are missing in the incidents in the My requests/Closed call sections in the Service portal....
Text search not working for new record
In our company's ServiceNow environment, text search on an existing table used to work normally. Recently, however, while text search can still retrieve old records from the same table, it fails to find new ones. New records are retrievable using oth...