The Zurich Release is great, however people with the ITIL role are not able to choose and Switch back the Dashboards to the Core UI. I would like to know how can I provide option to the ITIL users in our organization to switch back if required giving...
I am looking to loop through all the applications requiring an update from the sys_app table and raising a story for the developers to pick up and process. I have managed to get a flow working which does just this however I am looking to see if for e...
Hi all,We recently upgraded our DEV instance from Xanadu → Zurich. TEST is still on Xanadu.We noticed that the ChangeRequestSNC Script Include is using different APIs:On DEV → uses legacy API (ChangeRequestChgReqAPI)On TEST → uses ChangeTypeChgReqAPI...
I've already checked the glide.lists.inline_editing_enabled and glide.ui.list_edit_ignore_types properties, but even removing the "currency" fields from the list of fields that can't be edited in the list view, it's still not editable in the workspac...
Hello, Quick question cloning form production to Dev. What's the best way to avoid wiping out existing update set that are in progress during cloning instance from production to dev instance? The clone profile states it will wipe out in-progress upda...
Reported MID Server version 'xanadu-07-02-2024__patch7b-hotfix1-05-20-2025_05-22-2025_2350' is not compatible with instance version 'yokohama-12-18-2024__patch3-hotfix2-05-20-2025_05-23-2025_2247'. Upgrade is required.We’re seeing the above message f...
I remember setting up my first PDI and losing my marbles until finding out I needed to update my User Role to Admin for what I needed. I've known far too many others that have gone through the same experience. Sharing some instructions for your first...
Hello, everyone, Zurich patch 1 seems available but I'm not able to install it, whether through the developer portal nor the system upgrade management. Any idea ?
Hi All, From morning I am trying to open ServiceNow University, but it is showing me Blank Page with a "clock" sign. Is there any downtime going on?
Good day! I started our Zurich upgrade cycle like every other, with a fresh clone and scheduling the upgrade. Unlike the others after the upgrade finished the Upgrade Monitor displays "Calculating Skipped Changes..." in all of the reports. This went...
Hi Team, We have upgraded SNOW from the Xanadu to the Zurich version. We want to enable only "Email based MFA by default" for accessing the instance. However, I noticed that the email-based MFA option is not available in the user profile. We need to ...
When I export to PDF, the exported file recently started automatically opening (since last month). Is there a way to control that behavior? It also opening in Adobe reader, when my default app for PDFs on my laptop is Fox-it. Can the app used to o...
Hello experts, We recently upgraded our instance to Yokohama and missed an issue where our on-call calendar view wont load. I'm getting a blank white screen under the top navigation bar, and when I look in the browser console I see an error: Failed t...
