PDI Reclaimed but I have been working in it every day
I am working on patching and upgrading every day in my instance and it reporting. Why is saying that I am not using it. Thank you
Forum Posts
Surveys are not populating correctly
Hi All,The surveys are not populating correctly on portal. We recently did cloning and upgraded the instance to Australia Patch 1. When clicked View All, It shows like this
Simulator Task 3 Failed: "Create and Comment on a Record" - Micro-Certification (Xanadu)
I am currently working on the Micro-Certification - Welcome to ServiceNow (Xanadu) course, and I am stuck on Assessment Simulator Task 3: Create and Comment on a Record.The simulator keeps showing a "Failed" status even after I have completed all the...
Resolved! I want to resolve conflicts not sure if I should check abort on Customized section
When we resolve conflicts what we check and uncheck to keep our customizations?
skipped records and resolving conflicts
I see check boxes on customized side . What do they imply as compared to base system?
Why ServiceNow is allowing 30.x plugins update to the standalone VR Module
We had VR module V26.2.2 installed and on Plugin updates it also installed the Security Common 30.x which broken the VR functionalities and also the environment. ServiceNow support confirmed that this had happened due to there was a technical glitch...
Instance Status Offline
I've been trying to get my PDI back for a couple of months now. I've been given the option to be notified when it is available and twice now after waiting weeks to be notified, I finally get a notification that is ready only to find that it is not. M...
Resolved! After Upgrade to Aus, need to check on the Skipped records.
We have completed the AUS upgrade in our development instance. I have already reviewed the skipped records that were generated during the upgrade.However, during our team call, it was mentioned that after the plugin upgrade, we should also validate t...
ServiceNow Rising Star 2026 Nominations Are Now Open! 🌟
Dear All, ServiceNow Rising Star 2026 – Nominations Open Are you an early-career ServiceNow professional making an impact through innovation, knowledge sharing, community contributions, or customer success? The Rising Star program recognizes eme...
Resolved! Instance Unavailable message
Hi all,I am getting this message on my instance (not a PDI). How long should I wait for this to be resolved?If it doesn't get resolved, what should I do then?
Upgrade from Xanadu to Australia
can we Upgrade from Xanadu to Australia directly ? if yes is their a clear process documented ? Self-Hosted instance MariaDB
How to purchase PID?
Tried to get an instance but still on waitlist. It's urgent to get one for project work of my company. How to buy a PID?
Sentiment analysis fields not showing
Hello Community, I am in a paid instance where I have set up an LLM model to analyze the ticket sentiment following this guide Everything is working as expected but the Sentiment analysis fields. Following the guide I should see: Current sentime...
Resolved! What's important is coming in Australia Release?
Hi everyone,I'm currently reviewing the Australia Release Notes to prepare an internal feature assessment for our organization.I'd love to hear from people who have already upgraded or explored the release.Which new features or enhancements do you th...
