How to add an alternate message on 'logout successful' page

mand02
Tera Contributor

Am not sure what I am asking is possible but hoping someone may have a good suggestion.
When we carry out an upgrade we purposefully turn off Adaptive Auth for the vast majority of users (to reduce traffic volumes).  This means that users are directed to https://lbg.service-now.com/external_logout_complete.do - with the message 'Logout successful - you have successfully logged out' being displayed.

Ideally we want to show a meaningful message on this page e.g. 'upgrade in progress, please try later'. 

Does anyone have any ideas how we could achieve this.  We ended up creating an image for the last upgrade, but ideally would like modifiable text.

 

Thank -you,

Amanda

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mand02 

 

NO, as per my knowledge it is NO a case in ServiceNow OOTB.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mand02 

 

NO, as per my knowledge it is NO a case in ServiceNow OOTB.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************