Knowledge management workspace

[Akshay Kumar3]

As mentioned in the image 1, when I am trying to create a new article using the OOTB knowledge base, in workspace view, I can able to see all the ootb fields in the left panel of the article form.

Similarly,  when I am trying to create a new article using the newly created knowledge base, in workspace view,

I can't see any of the ootb fields of knowledge article form as shown in image 3

I am not sure which configuration I have missed here.

[Rakesh_M · Accepted solution]

Hi @Akshay Kumar3 ,

1. Navigate to Knowledge Center.

2. From the list, select Administration > Article Templates.

3. Copy the template table name. In my case, u_kb_template_reference_article.

1. Open the list view of the table in the native view (for example, u_kb_template_reference_article.LIST).

2. Click New, then select Additional Actions > Configure > Form Builder and add the required fields.

    
   

3. After adding the fields, create a new article. The added fields should now appear on the form, but the Article Template fields will still be empty.

   

   1. To add Article Template fields From the list, select Administration > Article Templates and open your template.

   2. In the Article Template Fields related list, click New and add the required template fields.

      

      1. Create a new article using the template. The template fields should now display as expected.