To fix sending email addresses

[HidetomoY]

I would like to fix sending email addresses of Patching notification that we receive regularly.
How do we do?

[YaswanthKurre]

Hi @HidetomoY ,

If you are talking about communications from support portal, please refer this: https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0547262

For general support notifications, refer this: https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0547254

Please mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth

[kaushal_snow]

@HidetomoY ,

Changing the sender address used for patching notifications in ServiceNow typically involves adjusting the From / Reply To on the Notification record (by adding the From field to the form layout and setting it explicitly) and ensuring your instance email properties (such as glide.email.user, glide.email.mail_to, and enabling outbound SMTP via glide.email.smtp.active) are correctly configured....

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