To fix sending email addresses

[HidetomoY]

I would like to fix sending email addresses of Patching notification that we receive regularly.
How do we do?

[YaswanthKurre]

Hi @HidetomoY ,

If you are talking about communications from support portal, please refer this: https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0547262

For general support notifications, refer this: https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0547254

Please mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth

[kaushal_snow]

@HidetomoY ,

Changing the sender address used for patching notifications in ServiceNow typically involves adjusting the From / Reply To on the Notification record (by adding the From field to the form layout and setting it explicitly) and ensuring your instance email properties (such as glide.email.user, glide.email.mail_to, and enabling outbound SMTP via glide.email.smtp.active) are correctly configured....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[HidetomoY]

Thank you for your support.
I confirmed both KB(KB0547262 and KB0547254), but Security patch notification email was send to the email that is no setting in both.
Is there another setting that manage notification email?