Add caller to Watchlist

[harishbabu20]

In the Incident if the "Caller" name is changed to different Caller then add the previous caller & logged in user to "Watch list".

How to do this via business rule, dot walking or client script or any other methods?

[Paul Curwen]

Write a Before Business Rule with Update Checked on the When to run tab

Also on the When to run tab add Filter Condition Affected End User is not empty

On the Advanced tab add this to the Script field.:

(function executeRule(current, previous /*null when async*/) {   

if(current.caller_id!=previous.caller_id) {

if (current.watch_list == ''){   

       current.watch_list += previous.caller_id;   

        } else {   

        current.watch_list += ',' + previous.caller_id;   

        }   

}

})(current, previous);