After Zurich Upgrade, we are no longer able to manually change approver in RITMs

[Margie2]

We just upgraded to Zurich.  Now, when trying to manually change an approver in Prod, it will not allow.  We did not see this issue in Dev and Test.  Does anyone know how to make it so we can change approvers manually in the RITM?  Thank you!

[Vishal Jaswal · Accepted solution]

Hello @Margie2 

This record should be updated to active as false: sys_security_acl.do?sys_id=349357410b02020066fce240e0ea60fb

[Margie2]

Thank you!  This helps!  Instead of making it inactive, we just added Admin to the list of roles under Maint.  Works great!

[AlpUtkuM]

Hi @Margie2 

This is known error. Please check the following link for workaround : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2815909

[prerits]

hi @AlpUtkuM 
i can not able to access link can you please provide me workaround hare