After Zurich Upgrade, we are no longer able to manually change approver in RITMs

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Margie2
Giga Contributor

3 weeks ago

We just upgraded to Zurich.  Now, when trying to manually change an approver in Prod, it will not allow.  We did not see this issue in Dev and Test.  Does anyone know how to make it so we can change approvers manually in the RITM?  Thank you!

 

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Vishal Jaswal
Giga Sage

2 weeks ago

Hello @Margie2 

This record should be updated to active as false: sys_security_acl.do?sys_id=349357410b02020066fce240e0ea60fb

VishalJaswal_0-1778018682065.png



VishalJaswal_1-1778018691212.png

 





Hope that helps!

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Vishal Jaswal
Giga Sage

2 weeks ago

Hello @Margie2 

This record should be updated to active as false: sys_security_acl.do?sys_id=349357410b02020066fce240e0ea60fb

VishalJaswal_0-1778018682065.png



VishalJaswal_1-1778018691212.png

 





Hope that helps!
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Margie2
Giga Contributor
In response to Vishal Jaswal

2 weeks ago

Thank you!  This helps!  Instead of making it inactive, we just added Admin to the list of roles under Maint.  Works great!

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AlpUtkuM
Mega Sage

2 weeks ago

Hi @Margie2 

 

This is known error. Please check the following link for workaround : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2815909