auto populate configuration item on the basis of business service

[ShubhiGarhwal]

Hi all

I have requirement in record producer variable name 'impacted Application' it refers to business service table and another variable 'Configuration item' refers to cmdb_ci table I need to auto populate Configuration item on the basis of business service.
CI which is related to that business service 

[Ratnakar7]

Hi @ShubhiGarhwal ,

You can use a dynamic reference qualifier to filter the Configuration Item options based on the selected Business Service. Here's how you can achieve this using a dynamic reference qualifier script:

javascript:'business_service=' + impacted_application; // Set the reference qualifier to filter Configuration Items by the selected Business Service

Also, refer similar community thread: https://www.servicenow.com/community/developer-forum/dynamic-reference-qualifier/m-p/1523307

Thanks,

Ratnakar