I have written below script but it is not working request has been created but not going to proper catalog item, I have put currect sys_ID. kindly let me know what is issue in below script. (function runAction( /*GlideRecord*/ current, /*GlideRecord*...
Hi Team,I need to change user active false using background script. I am using below script, but record of user is not changing to active false. var gr = new GlideRecord('sys_user');gr.addQuery('sys id', '62826bf03710200044e0bfc8bcbe5df1');gr.query()...
Hello all! I have the below requirement: When a user accesses an Incident in the State of In Progress, if they are not the Created By user, all fields except for "State" shall be read only. I'm trying to solution this through the use of ACLs. I added...
Hi All, When the due diligence request is created and moved to 'IRQ in process' state by clicking on the button 'Start Onboarding' a new internal assessment record is created automatically. In the internal assessment record, I want to automatically a...
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
Hello, I have a created a field called "Chat Title" [type = Email Script]. Dependent field I have selected as a "Table". And added number and short description variables.But unable to get record's values from the UI Macro. Getting same in the field.C...
Hi All,is there a way to have a kind of space, e.g. some "Provider Service Operation Workspace", where I can show only records that are assigned to my provider groups, so the provider can work on those that are assigned to them, but do not have acces...
Hi Is there a way to identify changes that were created during the Blackout Window in ServiceNow? Thanks in advance. RegardsDankie Mashimbye
I have a need to add to the default email template on the Incident form, I just cant find it> Thanks
Hello everyone, how are you? Regarding the Virtual Agent, I would like to know if it’s possible that when selecting one of the options from the "Dynamic Choice," the options, along with the question, do not disappear. This way, the user could still s...
Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...
We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...
Please help in accessing form sections in Automated Test Framework
I created a new database view and want to add a list report to my dashboards using this view but when I go to create this report, I don't see the new db view as an option. Is there something I need to do to publish this newly created view to get acce...
Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...
