We are using the below script in the virtual agent to find, the logged in user is an Effected user / Caller / in watchlist of the Incident. If it is true it show that list. (function execute() {var incidents = new GlideAggregate('incident');incidents...
I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog item and referring to one of the table, For eg If I select AAAK , then in the below Address variable It should auto populate with concatenation of count...
I'm trying to block a item from being submitted if they state its not an Emergency by selecting No. I need it to Block which its doing but I need it to clear the 2 fields and that is not working.It worked 1 day and stopped the next What is wrong her...
I have added new attribute to list collector If they choose specific attribute I need to show help text to them along with link.
Hello, Please show how to achieve the following. If I select "Architecturally significant" the only option to be displayed should be "NAS" if I select "NOT Architecturally significant" the only options displayed should be full or simplified. How do I...
Hi,I am trying to trigger notification when a KB article is published after 5 mins scheduled job must be executed & notification must be trigered.I created a event,scheduled job .However , after 5 mins notification didn't got triggered.PFA for refere...
Hi all,We have implemented a tamplet for our technicians that fills the first line with a very specific and company wide default template that should contain the callers name:I've tried it with several variables like:${caller_id.name}${u_contactuser....
2 instances.DEV: "compose Email" on a case applies the standard email template: sendTo, CC, Subject, branded Body with Footer PROD: "compose Email" on a case applies only sendTo, CC, Subject, but the branded body is not reflected.Interestingly: only ...
I'm still using workflows right now, (not FLOWS). What's the best way to accomplish this?I've read about a lot of possible ways, but nothing I've tried seems to work. HELP!
Hey everyone, I need suggestion that is it even possible to show incident cards directly if an end user types the incident number directly in chat. I have seen this work for kb articles and catalog items. If an end user type the catalog item name or...
Hello Team, I am stuck on the following step. Can anyone tell me how to configure it in Virtual Agent? Create a new applicationCreate a new application called CD NLU - Your name and today's date (ex. CD NLU - Joe Employee 2-25-21)
Incident is created by inbound email with external email address. Caller is "Guest".Is it possible to send the incident attachments to the email sender that triggered the creation of incident? How?Understand that email address can be added to "Watc...
Hello All, I read in other Document, that for non original English, they can ask to extend time for CSA Exam, while when I booking my exam I didn't see the option to extend time, so how can I ask to extend the time . please need you help and support,...
HI All, I have a variable named "Application name" its refrence of Business application table. We have GSI ID, System manager and so on attributes. The "Application name should be searchable by its GSI ID, system manager etc.. Please help me to find ...
Change model is not working for Preapproved standard change while creating new record, instead of insertion it throws an error Change model 'Standard' prevented state transition from Schedule to Implement, Change is creating with schedule state. We a...
