Hi All, Recently we cloned the instance prod to lower instances and we found out that one of the related links "Create remote task for provider" is missing in the lower instances in the incident record, but we found out that UI action in present but...
Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this The following guidance describes what devices are needed and function best for each Walk-up Experience feature...
Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks
hola!!Necesito dejar como obligatorio el adjunto en un formulario, pero solo cuando se cumpla cierta condición de un formulario. En formulario existe un campo select box, solo una de las opciones del campo debe solicitar adjunto obligatorio.
Hi Community, I have a requirement to have a calculated field on Incident form. So, I have 3 custom fields A, B and C. where A and B are floating point number fields and C is a string field, now I want the A subtracted by B value in C.I tried using f...
Hello,i want to import products into ServiceNow SAM.when i download the import template, it is always empty. What do i do wrong? RegardsFranck
Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...
field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script
I see that there are a lot of chat type interaction records are created in interaction table but how do I figure out from where and how these users created these entries. My goal is to figure out who all and using what sources they are submitting re...
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
in a Project there is the need to create a State bar or status bar for a process for instance incident and we can dynamically identify the state of the incident that me as a requester open
Hello all,I am looking for a solution on how to auto- assign the groups (HR mainly) of an existing user to their groups when he/she returns from leave/PTO. Do we have any OOTB solutions in the newly released versions or any changes that I should be m...
can anyone help me out with how to stop auto print in background script which value I don't have passed in current session still its printing. and which value I have passed in BS that is printing at last of after all auto printing stuff ?? how to avo...
Which job from scheduled data collection is populating this fields?I ran the ondemand Benchmark Historical Data Collection - seems to be that one.When I press download with set 'ITSM Service management' and 'Compare with your Industry and user Size' ...
Hi All,I want to display server details in dashboard and selected reports , table cmdb_ci_server, but it does not list any columns that are under related items, I am looking to get the value under Related Items > Runs or Used By. Can you provide me ...
