When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...
I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...
Hi AllITIL Dashboard is saying task is assigned and open however when I try to navigate to it. it says record not found. help me out of the same . Thank you Ivran
In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".I want to customize this message, like when we receive an approval request mail. Article Number: <article_number...
The problem is when I search a person name in global search, so there are many types of incident, change, and requested items are showing. But the requested item is, it has close complete, it's not showing. It's shown only open, pending, and in progr...
Hi there, I want to add a button/link 'Cancel Request' which is also visible from Portal view of a logged request. When clicked I want it to trigger a pop up message 'Please enter your reason for cancelling ticket' with a text field that takes the in...
I have created the following database view by joining three tables, but the data is not populating as expected. Could anyone please help me resolve this issue?enterprise_taxonomy_node sn_templated_snip_note_template sn_hr_core_fulfillment_instruction...
Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit
Hi, We have a scoped application and need to create an inbound action which reopens the ticket.when the ticket state is closed complete and the user responds on the last e-mail that was recieved for this ticket. im reusing the Update incident BP inbo...
Hi All, Users are receiving "REF" emails instead of the original report content. This issue began after the scheduled report was set to run as a user who has since left the organization. We attempted to change the "Run As" user, but the problem pers...
I am mimicking the same function on the incident form where I have a software field, and it gets the value of the CI field and calls a script include that returns the software related to the CI , im doing the same on the portal but seems like the fun...
All, I was asked by customers to disable users to submit catalog items only via Teams integration, meaning users can do so via portals but not from Teams. I guess user criteria does apply to both on portals and via teams.
Hi, How to enable Manager Center in esc portal. We are in Washington Release and we are having Manager Hub in esc portal, need to add Manager center in esc portal. What are plugin need to install to enable that. Can you please help to add Manager cen...
HI All,While creating the record in appointment booking configuration table and enable the advanced configuration , creating the Records in the appointment day booking configuration and service configuration . the dynamic timing is not populating in ...
