Webassessor account
I accidently created my webassessor account with company email id. Can someone guide me to change to personal email id. I am new to ServiceNow and planning to do my CSA. Thank you
Forum Posts
send a notification from topic
Hi, I have created a topic in now assist, i want to send notification from the topic. I have selected action utility send notification. Can anyone tell me the process for that, how we need to create a notification. what table we need to select and wh...
Where to enter the "Question" of Rich Text Label?
I want to add a rich text label to my catalog yet I found that there is no place to set the "Question"?where can I do this or does rich text label have no "Question"?
Users must be limited to access the Workspace view and cannot access the standard UI (Native View)
Hi All,I'm looking forward to restrict some users to access only Workspace view not Standard UI . They cannot access the standard UI like Native view (All, Features, History) of ServiceNow. How can we achieve this ?Thanks!
How to pass values to a list collector from another list collector and remove when it removed.
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
Present survey when user requests handover in Virtual Agent
I am struggling to find the right information and most of which I have already found is either vague or dated. I want a survey to be presented within the Virtual Agent when a user requests to speak to a live agent. I have tried configuring a prechat ...
Update sets
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?A. Select Data Source, Schedule TransformB. Load Data, Create Transform Map, Run TransformC. Define Data Source, Select Transform Map, Run TransformD. Sele...
Resolved! Catalog Variable
How to add condition on variable of multi row variable set where it does not contain any letter only digit?
Resolved! URL link type in SOW List
We were asked to create a URL link type in SOW List for a client but this is not possible at the moment as mentioned around in the community. Is there any support and troubleshooting knowledge article for this so i can show that to them?
Resolved! Is it possible to customize Major Incident Workbench?
Dear Community members, Major incident Workbench has "Post Incident Report" Tab.As per OOO Major Incident Plugin this tab has 3 predefined attributes - Overview, Findings and Resolution (sreenshot1). However we would like to have more additional sect...
To resize the dialogue box to come down under breadcrumbs
I have a deletegate form which gets open when we click on New button shown in Snap 1 , I want this dialogue box to come under the breadcrumb Home > Delegate. Please advice how to make this change: .
Add catalog variables in My Request - RITMXXXXXX menu portal
Hello All, Is there a way to add catalog variables to the My Request - RITMXXXXXX menu in portal ?Like in blue in picture below:I know all the variables are shown in "Additionnal Details" tab, but I would like to show a selection of variables direct...
Resolved! Button 'Cancel' on the portal
Hello,I created a catalog item in order to let users submit their request from the portal, and I created a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their reques...
Inbound action not working as per the configuration
I have created one inbound action to create a case.As per my understanding this will trigger when the user send the email and case will get create.But for me this is working for below scenarios.1. When user send the emails that time it works2. When u...
