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Forum Posts

Disable Auto-selects the highest predicted intent

Hello Everyone,My customer has a requirement where they never want NLU model to auto select an Intent and trigger a flow based on that and reason being they don't want an incorrect topic to get triggered. Rather they want NLU should always recommend ...

Script Include return always the same value

Hi All,I have an issue with Script Include - it always return the same value of this variable "iso_short", no matter which value is this variable "name" on this table "core_country " Script include : getSite_CountryCode: function() {        var user ...

Virtual agent query parameter

Hi, I have been trying to call VA using URL and following this documentation for this.Virtual Agent URL parameters (servicenow.com) I want to send more parameters than just one example  https://<instancename.service-now.com/$sn-va-web-client-app._emb...

Need full

In record producer Variable I have one variable drop down variable name is "This the issue "a resolvedb in progress Suppose user select aI want to set state of incident resolved And update the resolution codeSuppose user select b I want to set state ...

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poco by Tera Contributor
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  • 4 replies
  • 2 helpfuls

Resolved! Configuring CSM Portal

I am trying to implement CSM in my PDI I have activated the necessary plugin and in the process of configuring the foundation data, do I need to configure all the steps in order to build my CSM portal? 

DimaageeJ by Tera Contributor
  • 935 Views
  • 1 replies
  • 2 helpfuls