As far as I know, there are a couple of ways for Agents to communicate with other agents and customers in ServiceNow. I’m not addressing the use case where customers initiate conversations with Agents (such as through Virtual Agent), but rather focus...
Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this: https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
Type : Select Box (field1) , Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...
Im creating a servicenow instance that has multiple IdPs set up. One is uses SAML and the other is a Diggest Token. Im interested in knowing what are some of the risks if i would set the SAML one as auto redirect IdP.Thanks everyone
We have a custom UI action that is not working in the Security Incident Response workspace. It works fine in the new UI. Need some help on figuring out why. I have converted some of the alerts to use the g_modal method, but the script does not run th...
Hi Team, I want to create Script include for below condition to call in UI action, in UI action I can't mention it has reached maximum character current.requested_by == gs.getUserID() || current.requested_by.manager== gs.getUserID() Please suggest,...
Hello, I followed this ticket here, Adding RITM Variables in Approval Mail Notification, which resolved the issue with not getting variables to be displayed on approval requests. However, the there is a new issue with this fix. The email variables th...
I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT for RCAKSPACE.
I have this topic that I think is called 'Search Fallback Topic,' and I want to change the option name and the order. Let me provide an example. How can I change the order of this topic VA?The first question is: I want to be sure I got this right. Wh...
Hi Team, i need to pull out a report where i don't want existing assignment group, other than the existing group i need to pull the report, what condition i can apply in the report. Regards,Garvit
Hi Team, Before connecting to the Live Agent the header appears as, After connecting to Live Agent, the header appears as I would like to display it as "Chatting with" +Live Agent Name Can someone guide on it? I have understood it retriev...
Hi,I would like to know if it is possible to enable the user experience analytics and consent policies for specific custom application alone.Thanks,Dhimple Balakrishnan
I want to display tabular format data with TOP 20 Business service weekly alongside the incident count per Business service.Business services with maximum Incidents is categorized as Top Business service and top 20 will be display in the report. If t...
Hi! I am working on Virtual Agent and after connecting with a HR Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this problem? Thanks
