Filtro de condición para desplegar usuarios.

Hola buen día,  Tengo un problema para crear una condición  Tengo los siguientes campos tipo Reference hacia la tabla de usuarios:  Var DVar SVar TipoVar RVar L Tengo que hacer varios filtros según condiciones:1. Que al seleccionar a un usuario en Va...

Dynamic approvals in record producer

I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...

how to check flow if task and ritm number we have how to check from which flow they are triggering

how to check flow if task and ritm number we have, So how to check from which flow they are triggering.

Request Item Self Service view for no role user

When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...

How to translate view's name

I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...

ITIL user don't see task records from ITIL dashboard

Hi AllITIL Dashboard is saying task is assigned and open however when I try to navigate to it. it says record not found. help me out of the same . Thank you Ivran 

Custom Approval Request Message in Employee Center - My Tasks

  In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".I want to customize this message, like when we receive an approval request mail. Article Number: <article_number...

I want to configure the global search.

The problem is when I search a person name in global search, so there are many types of incident, change, and requested items are showing. But the requested item is, it has close complete, it's not showing. It's shown only open, pending, and in progr...

UI Action pop up to capture input

Hi there, I want to add a button/link 'Cancel Request' which is also visible from Portal view of a logged request. When clicked I want it to trigger a pop up message 'Please enter your reason for cancelling ticket' with a text field that takes the in...

How to create a database view with a join on the enterprise_taxonomy_node table

I have created the following database view by joining three tables, but the data is not populating as expected. Could anyone please help me resolve this issue?enterprise_taxonomy_node sn_templated_snip_note_template sn_hr_core_fulfillment_instruction...

No of Resolved Incident

Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit

How to show only selected columns in incident table visible in a variable from reference field type

Related to scheduled report -getting empty REF email content

Hi All, Users are receiving "REF" emails instead of the original report content. This issue began after the scheduled report was set to run as a user who has since left the organization.  We attempted to change the "Run As" user, but the problem pers...