Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
Forum Posts
Reference Qualifier In Domain Separation
Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.
Virtual Agent End State Edits
Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...
Approval hubs integration with Workday
We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...
I want to show the incident based on description to the particuller groups
Hi Team,I have requirement the incidents contains short description start with exit asset details to the two group.for this I have tried with the query BR.when to run to condition is task type is incident and the script is below.please help someone f...
issue when export records
I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is?
Resolved! Is it possible to update MS Teams notification header that come through your bot.
Is it possible to update the background color of the square button which allows us to hold the link (highlighted area). Also is it possible to add a text "click to begin survey" .See below image : I am not sure will this be done from our end or ms te...
catalog item the approval should go to the affected user's manager and not the requested user
How to build workflow data for the catalog item where approval should go to the affected user's manager and not the requested user
History of incidents not updated in every 48 hours
Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month. Is this possible to achieve, how we can see those tickets? Thanks in a...
RITM details not visible in service Portal
Hi Service-now community , In my Domain separation instance -when the Requester click the RITM link ,the RITM details are not available . Just wondering what should be the issue ?
Hardware Models created each time a Computer is updated by a discovery source (such as Intun)
Hi, Can someone explain why a new hardware model is created when an existing Computer record is updated by a discovery source. For example:Here I have nearly 1000 hardware product records: Upon update of this Computer record, a new hardware model has...
Is it possible to setup routing to different Servicenow portal page based on user criteria
Hi TeamI need to change the landing page in ServiceNow based on user criteria.1. if a regular user goes to prod instance they should get routed to Service portal page2. when user profile is Business Unit "Supply Chain" and employee type is "employee...
Service Now Ticket Activity Change Notification
Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
SLA
Out of the Box SLAs for incident table is not found on my instance. Is there any plugins to bring the OOB SLAs for incident table?
Resolved! Interactive Filter - User Selection Persist
Hi All, For interactive filters with default value, is there any solution to make the default values persist on page load/refresh? It seems that whatever the last user's selection was the filter remembers it on page load/refresh. I found another arti...
