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OLA Configuration

Very similar to this post - For SLA/OLA, when priority changes our sla/ola tim... - ServiceNow Community We have a requirement for OLAs to be configured for request and incident as such that each assignment group has their own OLA for when a ticket a...

How to look up record with a condition script?

Hi guys, I have a sub-flow and I want to use a script to look up records based on a condition. I am using a script to add a condition. Before, I used a specific sys_id to retrieve the record and it worked. But after considering that sys_id is differe...

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LinhN by Tera Contributor
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