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Forum Posts

Report 30 days from Expiration Date

Hello, right now we have a custom field that stores a "Expiration Date" that the user submits for a form. is there anyway to get a report to show when that expiration date gets within 30 days it will expire.   

HenryD by Tera Guru
  • 663 Views
  • 3 replies
  • 1 helpfuls

MTTD and MTTA Calculations

Hello All:Please assist here. I am working on a project that is trying to calculate the mean time to detect and mean time to acknowledge.We do not have a field that is calculating MTTA.What is the best solution to calculate MTTA: (Incident status cha...

Resolved! How do I add fields in incident form to service portal

Hi,I am sure this has been answered already. Any help would be great!  In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory  Subcategory is dependent on Category. Category is dependent on Queue.Examp...

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dmarinos by Tera Expert
  • 1121 Views
  • 9 replies
  • 0 helpfuls

virtual agent capabilities

Hello All,  1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....

Virtual Agent Topic NLU Mapping List

Hello everyone, How can I create a list of all Virtual Agent topics and their mapped NLU models/intents? I know I can see this in NLU Workbench, but I'd like to know which table(s) contain this information so I can use it in a script. Thanks.

Raj64 by Tera Guru
  • 319 Views
  • 1 replies
  • 0 helpfuls

Resolved! Request forms creation of fields

Hi I am creating items to a catalog.And I am adding variables but I can't see this data in the table sc_req_item.I know it is stored in another table. The question, is it better to add fields to the sc_req_item in order to see the info and work with ...

BelenC by Tera Contributor
  • 307 Views
  • 1 replies
  • 1 helpfuls