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HI all

Hi All, Set Assignment Group in Incident automatically to different groups based on category & subcategory in virtual agent. Please provide diagram  thanks

basha shaik by Tera Contributor
  • 266 Views
  • 3 replies
  • 0 helpfuls

Reports

I need to create a report to show the incidents and requests created by new hires during their first 30 days of employment.  How can I configure the data range conditions? 

RodolfoT by Kilo Contributor
  • 152 Views
  • 1 replies
  • 0 helpfuls

Users are not visible for impersonation

Hi All, I have an issue where the user Ben is having an impersonation option . But if the user tries to impersonate he isn't able to see most of the users .I did check ben's profile and found out that he is active and is not locked out.Attaching the ...

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phr by Tera Contributor
  • 473 Views
  • 4 replies
  • 0 helpfuls

UI Policies not loading on load

Hi all I am after some help on my UI Policies.I have created several UI policies on a record producer that will make field visable / hidden depending on the answers.expected behaviour:Question:Preferred contact method:Answer: – 1 of 3 choices (Phone,...

Adil N by Tera Expert
  • 660 Views
  • 4 replies
  • 4 helpfuls

Send details about the incident by e-mail

Hi,I need to find a way to easily send information about incidents to an external email address. It is important that all details of the incident such as photos etc. are also sent.The assumptions for this are:OOTB SN Functionality: How easy is it to ...

An6 by Tera Contributor
  • 177 Views
  • 3 replies
  • 0 helpfuls

Resolved! sysids on tables

Newbie question. I understand the sysid is a unique number generated on the record. Take the Incident table. I see in two different PDIs the sysid of that table is the same if the PDIs have the same version. But if i upgrade one PDI to say Washington...

clktester by Tera Contributor
  • 440 Views
  • 2 replies
  • 0 helpfuls